network unlocking code [ Edited ]

[sherjo27]

hi, i used to be on O2 mobile network but transferred to other network.. i would just like to ask for the network unlocking code of my iPhone 3G, my old numbers are 08xxxxxxxx & 08xxxxxxxxx..  i want to use this phone to my country when i go for a holiday, next month. the IMEI No. x.. Can you please contact me thru my number or email address or thru this message thread.. thank you.

[O2_Laura Moderator]

Hi, you can submit your unlock request through this link - http://www.o2online.ie/o2/help/article.php?aid=55730#NUC

I have removed your personal details from your post for security reasons.

[sherjo27]

Hi, i received a text message yesterday from O2  informing me that Apple have confirmed the iPhone IMEI xxxxxxxxxxxxxxx is set to unlock. To complete, connect the device to iTunes with a SIM never used in the iPhone. 

I tried this, but i don't if it's working or not. it just keeps on searching. hoping to resolve my problem soon.

Thank you very much.

 Joseph

[O2_Sheena O2 Team]

Try restoring the iPhone through iTunes, but make sure everything is backed up first.

[psychosax Gold Expert]

pretty sure you should use the original sim when unlocking?

http://support.apple.com/kb/TS3198

If your carrier has unlocked your iPhone, after connecting your iPhone to iTunes, you should see this message:

"Unlock Complete. Congratulations, your iPhone has been unlocked. To set up and sync this iPhone, click Continue."

This article explains what to do if you do not see the above message, or if iTunes displays this message:

"The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier store."

Products Affected

iPhone

Resolution

Only some carriers offer the ability to unlock iPhone for use on any carrier. After a carrier applies an unlock, connecting your iPhone to iTunes allows iTunes to unlock your iPhone. iTunes displays the "unlock complete" message above the first time you connect a newly unlocked iPhone (or an unlocked iPhone that has been restored).

Note: Restoring an iPhone requires the unlock to be reapplied to the iPhone. iTunes displays the "unlock complete" message above after the restore completes.

 Follow these steps to troubleshoot unlock issues. Test after each step.

1. Reseat the SIM card: Remove the SIM card in your iPhone and then reinsert it.
2. Restore your iPhone. Note that the computer you are using to restore the iPhone needs to be connected to the Internet. You can verify the connection by loading the first page of the iTunes Store.
3. Contact your carrier to verify that the unlock was applied in their system.

[sherjo27]

it doesn't even display this message iTunes displays this message:

"The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier store."

when you mean iTunes, it's only the screen that shows the device that's connected? if in case, it will just appear on the screen like a note?  i don't have the original SIM, what can i do?

[O2_Laura Moderator]

Are you using an o2 sim in the phone sherjo27?

[sherjo27]

yes, i am using O2 sim card. but still nothing happened..

[O2_Lisa Community Manager]

Hi

If you are unlocking a iPhone, you have to use a sim card that was never used in the iPhone before to unlock it

[sherjo27]

ok, and it needs to be on O2 network?

[O2_Lisa Community Manager]

Yes that should work for you, main thing it was not used in the iPhone before.

[sherjo27]

so i guess i have to buy a new one..

[O2_Lisa Community Manager]

No even if you have any friends and family on O2?You can use any sim card in it it doesn't matter what sim

[sherjo27]

i've inserted an O2 sim that hasn't been used in an iPhone.. haven't receive any confirmation whether it's unlocked or not..

[O2_Daryll Community Manager]

Sync the phone.

[O2_Daryll Community Manager]

If you still get nothing, restore it.

[sherjo27]

thanks for your help..