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Gold Newbie
Kate1980
Posts: 6
Registered: ‎31-10-2010

Sony update

I have a Sony Xperia S. I'm trying to update it from the SonyPC Companion. I get as far as the Prepare phone stage. I follow the instructions, disconnecting USB and phone from computer. I turn off my phone (it has 100% battery). I then reconnect the USB and hol dthe volume down key and reconnect my phone. NOTHING HAPPENS after this..I can get no further...PLEASE HELP!

Platinum Expert
Bj2011
Posts: 6,488
Registered: ‎16-10-2010

Re: Sony update

You'll need to contact Sony.
Posted from Apple iPhone
billbond4
Posts: 3,431
Topics: 363
Kudos: 7,236
Solutions: 71
Registered: ‎08-05-2008

Re: Sony update

Try uninstalling the pc companion and restart pc then reinstall it, and try pluging phone into different usb port

Posted from SonyEricsson LT15i