22-02-2012 04:50 PM
I've installed an App on my Sensation that uses the MSISDN number stored on my SIM card. I'm getting an error in the app about my phone number not being valid. The app uses the MSISDN number stored on the SIM. The number being displayed in Settings > About > Phone Identity > Phone number is 035386xxxxxxx
I've checked on all-knowing Wikipedia and the format of an MSISDN should be as per the information below. So I think my MSISDN should be 35386xxxxxxx (without the leading 0)
The website for this app says that this is a common problem and in their FAQs say that this problem can be fixed by my operator by an over-the-air fix using the "Send MSISDN to SIM" tool. Is it possible to get this fixed OTA???
An MSISDN is limited to 15 digits, prefixes not included (e.g., 00 prefixes an international MSISDN when dialing from Sweden).
MSISDN = CC + NDC + SN
CC = Country Code
NDC = National Destination Code, identifies one or part of a PLMN
SN = Subscriber Number
24-02-2012 08:05 PM
27-02-2012 11:38 AM
Can you confirm first what software you are using and the app.
I have checked this out for you and we have checked on the current software 18.104.22.168 (About Phone>Software Information>Software Number), the MSISDN is populating correctly in the format of +35386xxxxxxx.
I also would like to share that we currently do not have MSISDN hardcoded on the sims, it actually is provisioned from the network when the sim made live.
27-02-2012 11:46 PM - edited 27-02-2012 11:47 PM
The software version I'm using is 1.45.707.2
The app in question is called Tikl
Their FAQs page is at http://info.tikl.mobi/tikl-frequently-asked-questi
This SIM was from a HTC Hero I got over 3 years ago, so it would have gone live then.
28-02-2012 11:11 AM
Thanks for the update.
Did you buy this handset on the O2 network?
In this case a sim replacement might resolve this issue, I will post you out a sim replacement once you get this contact us and we will activate it for you.
28-02-2012 12:16 PM
No, my last 2 handsets were imports. You might remember the furore last summer about o2 not carrying the Sensation..... So I went off and got my own.
Anyway, I'll PM you with contact details.
29-02-2012 02:56 PM
Lisa, thanks for sending out the SIM and for activating it for me. Unfortunately the MSISDN field on the SIM card was blank, so when you go to Settings > About Phone > Phone Identity > Phone number this space reads "unknown".
This has the same effect in the Tikl app as having an incorrect MSISDN number stored.
29-02-2012 03:10 PM
I have called the technical team for you now to check it, we don't have a send MSISDN to sim tool I'm afraid, he said to try 0035386 or 086 or 35386 or +35386
I wen through your post with them but unfortubately it is not something they are aware of that we can change here. The app may not be compatible with our network.
20-03-2012 07:02 PM
20-03-2012 07:12 PM
Nope, didn't get any further with the app. For whatever reason, they use the MSISDN number stored on the SIM as the identifier on their server. My OH recently ported to Meteor recently and the MSISDN on her SIM is the original 085 number of the SIM and not the number she ported to them. I saw somewhere that Blackberry phones can edit the MSISDN of SIM cards that are inserted into them. I haven't had a chance to confirm it.
A work-around would be to link my Facebook account to Tikl and use that to identify my handset. That's the recommended solution on their FAQ page. The reason that I liked the idea of Tikl was that it was designed like a walkie-talkie. It'd be handy if you were doing a job with a group of people.
20-03-2012 07:26 PM