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Silver Newbie
Silver Newbie
IGL
Posts: 6
Registered: ‎07-07-2012

Galaxy S3 Authentication Error

I am getting an authentication error whenever I try to log onto my home wifi.  I have laptop, ipad, etc connected to this network just fine.  Can you please advise.  Thank you

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O2_Lisa
Posts: 28,431
Topics: 84
Kudos: 11,213
Solutions: 1,192
Registered: ‎20-10-2010

Re: Galaxy S3 Authentication Error

Hi

Try going to settings>settings and change `use packet data` to off.

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Silver Newbie
Silver Newbie
IGL
Posts: 6
Registered: ‎07-07-2012

Re: Galaxy S3 Authentication Error

I do not see any tab for "use packet data"  Under Settings I have Wireless and Networks which has sub folders wi-fi, bluetooth and data usage for example.   I do not see use packet data under any of these tabs.  Thank you.  

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Platinum Expert
Bj2011
Posts: 6,488
Registered: ‎16-10-2010

Re: Galaxy S3 Authentication Error

Posted from Apple iPhone
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Silver Newbie
Silver Newbie
IGL
Posts: 6
Registered: ‎07-07-2012

Re: Galaxy S3 Authentication Error

Tried this fix from another forum.  Did not work.  Think it is a seperate issue.  Thank you.  

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O2_Lisa
Posts: 28,431
Topics: 84
Kudos: 11,213
Solutions: 1,192
Registered: ‎20-10-2010

Re: Galaxy S3 Authentication Error

Sorry IGL, Go to Settings - Wireless & Networks - Mobile Network and ensure that Enable Always-on Mobile Data is ticked first.

Are you able to use the internet outside of wifi?
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Silver Newbie
Silver Newbie
IGL
Posts: 6
Registered: ‎07-07-2012

Re: Galaxy S3 Authentication Error

I can use the internet fine outisde of wi-fi.  Nothing has worked yet though.  Thank you.  

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Silver Newbie
Silver Newbie
IGL
Posts: 6
Registered: ‎07-07-2012

Re: Galaxy S3 Authentication Error

Any other possible solutions?  Thank you

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O2_Lisa
Posts: 28,431
Topics: 84
Kudos: 11,213
Solutions: 1,192
Registered: ‎20-10-2010

Re: Galaxy S3 Authentication Error

Have you tested wifi outside of your home?
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