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Bronze Contributor
bazbart
Posts: 31
Registered: ‎15-04-2012
Accepted Solution

No internet on New HTC one x

Hi,
My phone won't connect to the internet through the mobile network. I can't connect to the web, check email or sync any apps on the phone. It just says sync not available now please try again later. I rang your customer care and was told to turn off and on the phone, that she was going to resend the settings. Still no joy. I have credit in the data bundle and I can also connect via wifi but not through the phone directly.
Any help would be appreciated...
Posted from Motorola xt875
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O2_Conor
Posts: 3,023
Topics: 2
Kudos: 1,753
Solutions: 183
Registered: ‎29-07-2010

Re: No internet on New HTC one x

Hi, Check that your APN settings on the phone match those provided below:

Go to:

Settings
Wireless & Networks
Mobile Networks
Access Point Names
If the O2 Ireland APN is there, please use the list below to check the settings
If there is no O2 Ireland APN, press the Menu button (bottom left)
Tap on New APN

Enter the settings as below :

Name: O2 Ireland
APN: Internet
Proxy: 62.40.32.40
Port: 8080
Username: leave blank
Password: leave blank
Server: leave blank
MMSC: http://mmsc.mms.o2.ie:8002
MMS proxy: 62.40.32.40
MMS Port: 8080
MCC: 272
MNC: 02
APN type: leave blank

Press the Menu button
Select Save
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Bronze Contributor
bazbart
Posts: 31
Registered: ‎15-04-2012

Re: No internet on New HTC one x

Hi Conor,
No joy. I even checked with a co workers phone who's on o2. The settings are the same but I still can't connect to anything except through WiFi.
Posted from Motorola xt875
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O2_Conor
Posts: 3,023
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Registered: ‎29-07-2010

Re: No internet on New HTC one x

I wonder would it be that the 700MB on your current bundle have been used up? You can try readding this by texting CANCEL all in capital letters to 50231, and then NET all in caps to 50231.

This would take €9.99 from your credit balance and today would become the date the 700MB recurs each month.
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Bronze Contributor
bazbart
Posts: 31
Registered: ‎15-04-2012

Re: No internet on New HTC one x

Is there any way of checking what I've left on my bundle?
Posted from Motorola xt875
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O2_Conor
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Re: No internet on New HTC one x

There is: text USAGE all in caps to 50231.
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Bronze Contributor
bazbart
Posts: 31
Registered: ‎15-04-2012

Re: No internet on New HTC one x

That's it now conor. Bundle was up. Thanks for all your help.
B.
Posted from Motorola xt875
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O2_Conor
Posts: 3,023
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Re: No internet on New HTC one x

Excellent. You're more than welcome.
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