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Gold Newbie
Posts: 9
Registered: ‎23-05-2011
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Free calls and texts to O2

I am on prepay and on O2. Can I avail of the free calls and texts offer to other O2 numbers?. If so, how do go about it. Thanks, Colm.

Community Manager
Posts: 15,082
Registered: ‎07-04-2010
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Re: Free calls and texts to O2

I've set that up for you now, and you topped up earlier so you'll have free O2 calls and O2 texts within 48 hours.
Gold Newbie
Posts: 9
Registered: ‎23-05-2011
0 Thanks Given

Re: Free calls and texts to O2

Thank you for this. However, I received a text yesterday saying 'welcome to Experience Plus'. I did not ask for a change to my price plan as I rarely use €20 in 1 month. If this is the only way I get free calls and texts to O2, I do not want it, as I will mostly be on the higher tarrifs for this price plan. Please do not change my price plan and let me know where I stand. Thank you, Colm.

Community Manager
Posts: 28,958
Registered: ‎20-10-2010
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Re: Free calls and texts to O2

Sorry Colm, that is the only way that you can get free calls and texts to O2. If you don't top up every month by €20.00 that is ok they will activate whenever you decide too. Otherwise I can put you on a basic plan with no free calls and texts.
Gold Newbie
Posts: 9
Registered: ‎23-05-2011
0 Thanks Given

Re: Free calls and texts to O2

Thanks Lisa, please put me back on the plan I was on. Regards, Colm.

Community Manager
Posts: 15,082
Registered: ‎07-04-2010
0 Thanks Given

Re: Free calls and texts to O2

You did top up with €20 on the same day that the plan was changed so you have free O2 calls and texts now. If we change your plan you will lose this so I would recommend staying with this plan for the 30 days.

The older plan that you were on was an Early Bird plan, this no longer exists so we can't put you onto it. It would be the base Experience plan that we would be changing you to if you wanted.
Gold Newbie
Posts: 9
Registered: ‎23-05-2011
0 Thanks Given

Re: Free calls and texts to O2

Thanks Sheena, I will change in 30 days. I really shouldn't have bothered as I was better off where I was.

Silver Newbie
Posts: 1
Registered: ‎09-09-2012
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Re: Free calls and texts to O2

I'm having problems. Whenever someone calls me it says my phone is switched off but my phone is on. Can you guys help me?

And another thing is i recently topped up 20 euro and I dont know how to get free texts or calls to o2.

Please reply as soon as possible. Thanks.

Community Manager
Posts: 9,331
Registered: ‎29-07-2010
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Re: Free calls and texts to O2

I've refreshed your number, can you turn your phone off and on and see if you can receive calls now?

You are set up for the free texts plan, do you want me to change it to free o2 calls and free o2 texts only plan?

This would require another €20 top up to activate it
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