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Bronze Newbie
Keithh26
Posts: 4
Registered: ‎16-01-2012
Accepted Solution

Credit going on internet

I topped up my o2 account by 20 euro on Saturday and I used my phone to access the internet, this usually charges 99c for 24 hours, but instead took €13.49 one day and €4.47 another, I dont understand why this has happened as it never has before could you explain why this has happened?
Thanks for the help.
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Platinum Expert
Bj2011
Posts: 6,488
Registered: ‎16-10-2010

Re: Credit going on internet

It's 99cent for 50mb once you go over it's 99cent per mb
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Bronze Newbie
Keithh26
Posts: 4
Registered: ‎16-01-2012

Re: Credit going on internet

Thanks for your reply, I was charged €4.43 for 4,536.42 kb and €13.40 13,74.91 kb and kbs are smaller than mbs are they not? And i have done over 50 mb and i was still charged 99c
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Platinum Expert
Bj2011
Posts: 6,488
Registered: ‎16-10-2010

Re: Credit going on internet

Those charges are correct.
You went over 50mb and were charged 99cent per mb over.

If you use a lot of data then you should get the data add-on, it's 700Mb for €9.99
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O2_Sheena
Posts: 15,082
Topics: 131
Kudos: 7,313
Solutions: 1,331
Registered: ‎07-04-2010

Re: Credit going on internet

Here are the exact figures:

On the 12th you used 48.33MBs
On the 13th you used 21.37MBs
On the 14th you used 52.43MBs
On the 15th you used 71.13MBs
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Bronze Newbie
Keithh26
Posts: 4
Registered: ‎16-01-2012

Re: Credit going on internet

Ok thank you for your help is there a plan that allows me to top up and recieve free internet calls & texts as i use the internet and text alot
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Platinum Expert
Bj2011
Posts: 6,488
Registered: ‎16-10-2010

Re: Credit going on internet

No there is no such plan but you can get the data addon as advised above.
It's €9.99 every 30 days for 700mb allowance.
To get it text NET to 50231
Check usage by texting USAGE to 50231
And cancel it by texting CANCEL to 50231
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Bronze Newbie
Keithh26
Posts: 4
Registered: ‎16-01-2012

Re: Credit going on internet

Thanks bj2011
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