23-03-2012 10:31 AM - edited 23-03-2012 10:32 AM
Early expiring 30 day passes. Any update on this problem? The stop gap day pass I was given yesterday is about to run out just before 11am.
Has the problem of the early expiring 30 day passes been resolved and if not when will it be resolved?
And what happens in the meantime? Are you going to compensate me with another one day pass or leave me stranded?
And what happens when that one runs out since it'll be the weekend. Will I be left with no broadband until Monday then?
It would be good to get to get some definitive answers and more to the point some broadband gigs that don't mysteriously dissappear.
23-03-2012 10:57 AM
I received the pm, thank you.
I checked the sim card number and your 3 number ported correctly. I called the technical team and they found an error on the system so they have corrected it now. They advised turn the phone off and on again and now try it. It should be working
23-03-2012 11:08 AM - edited 23-03-2012 11:10 AM
Well the temporary one day pass I was given yesterday has now expired and I have no internet and no restored gigs from my 30 day pass. What happens now because all I have on my screen is
Your current pass has expired, please purchase a new pass
23-03-2012 12:11 PM
Look Im really sorry about bothering you all the time but I am waiting for your answer almost an hour now and I still didn't get any think fixed with the sim card. I decided to become one of your customers as a lot of people recommended me to do so but I don't think this is an impressive start. Could you please sort the sim card out as soon as possible as I need to contact people and unfortunatelly I can't.
23-03-2012 12:22 PM - edited 23-03-2012 12:28 PM
Just to be sure there isn't an added problem here, the fact that you gave me a temporary 1 day pass yesterday,( the one that expired this morning)wouldn't confuse your system into 'thinking' that I didn't have the original short circuited 30 day pass in the first place and thereby 'think' there's nothing to reset would it? Basically I'm wondering, has adding that one day pass yesterday thrown an extra spanner in the works?
I'm no techie but if the last pass on file for me was a one day pass then perhaps it would look like there's nothing to reactivate hence perhaps why I still have no internet an hour and a half after that pass expired.
23-03-2012 12:36 PM
I logged it with the technical team now to make sure the 1 day pass will not interfere with the previous 30 day pass being activated. Reference 1399350. I will check it throughout the day for you.
23-03-2012 04:01 PM
Hi, sorry to hassle you but any news on my Broadband? This has put me a whole day behind now.
Can't you just credit me for a fresh 30 day pass and get me back on line?It would be much appreciated.
23-03-2012 04:08 PM
I checked it for you now and it has been assigned to a higher level team. There is also a new issue where customers with credit cannot buy another new pass. We want to get you back online asap. It has been escalated and we are watching it now.
23-03-2012 04:23 PM
Okay well thanks for letting me know. Look I realise you're at the sharp end here so this isn't aimed at you personally, it's not your fault, and in general ,yes I know ,stuff happens but really something like this should have been assigned to the highest level team in the first place.From what I can gather this has been going on since at least Wednesday for some people. Anyway fingers crossed it gets resolved soon...
25-03-2012 03:58 PM - edited 25-03-2012 04:03 PM
Hi Mushyrap, do you have an O2 phone as well? If you do give them a call, 1740 for broadband problems,cost you 19c a time but worth it. I called them again today for the fourth time in 3 days and finally got through to someone who added a brand new 30 day pass for me. The automated phone system is a bit of a nighmare to wade through and i was cut off once but eventually it was sorted out on the spot.
The person I spoke to added the credit and I added the pass. Sorted! Finally after five days.
If whoever you speak to refuses tell them it's been done for other customers so they can do it for you.Assuming of course that there aren't further technical hitches and that bit is fixed for good now. Good luck!
Thanks 02 for the new pass! Took your time, the least you could do but much appreciated all the same. No Internet is like having someone come along in the middle of the night and brick up one of your windows.