Reply
Platinum Expert
O2_Paddy
Posts: 9,231
Registered: ‎23-07-2008

Palm Pre Update Info

A new software update will be available from Palm, the handset manufacturer, over the coming days. These updates are released periodically and are intended to improve the user experience. The key features of this update include:


  • updates to calendar and contact synchronisation;



  • SMS/MMS forwarding;



  • ability to download files from web



  • Streaming capabilities for music and video.

Updates are automatically downloaded onto your handset via your wireless connection. If you would like to update your Palm Pre, please follow the below steps:

How do I connect to a Wireless network?



  • Tap on the top right of your screen



  • Tap on the Wi-Fi option



  • Select your network



  • Enter network password



  • Select Sign In


How do I manually update my device?

You can also check for system updates manually at any time by opening Updates. If an update is available, you can download it immediately and will be notified when the update is ready to be installed. You can use your phone while an update downloads.

Once download is complete you will be prompted to install this on the device, as per the steps below. You will have 10 minutes to choose to install or defer, if they choose to install later, you will be prompted to install the next time they use the phone
Installation
Installation can take up to 15 minutes. While a system update is being installed, you cannot use any part of your phone, and all wireless services are disabled, as seen below. Do not remove your battery while an update is being installed. You may damage the phone.

Please be aware that if no Wireless connection is available after 2 days, the download begins using a high-speed 3G data connection when one is available. Therefore, it is vital that the update is downloaded over Wi-Fi.

In order to ensure that update runs over Wireless connection we suggest that you disable your 3G connection temporarily.

You can disable 3G by:



  • Open Phone



  • Open the Application menu, and tap Preferences.



  • Under Network, tap Network Type.



  • Tap 2G only: Enables a constant connection to 2G network services. Data connections and transfers occur at 2G speed, which are slower than 3G speed.



Please use plain text.
Gold Contributor
hank_scorpio
Posts: 87
Registered: ‎27-10-2009

Re: Palm Pre Update Info

Is there anywhere online to download from? Have the 02 on the go broadband, and only 3G signal on the phone.

Can I download the update and then transfer it to my phone?
Please use plain text.
Gold Contributor
mobius42
Posts: 97
Registered: ‎09-05-2008

Re: Palm Pre Update Info

and only 3G signal on the phone.


If you have 3G reception, you can download it straight to your phone. Otherwise, find a free wifi hotspot somewhere.

Can I download the update and then transfer it to my phone?


Unfortunately not.
Please use plain text.
Gold Contributor
hank_scorpio
Posts: 87
Registered: ‎27-10-2009

Re: Palm Pre Update Info

Cheers. I'll do it that way then.

How long do you reckon it will take on 3g? It's 134mb
Please use plain text.
O2_Daryll
Posts: 34,994
Topics: 584
Kudos: 8,781
Solutions: 1,032
Registered: ‎23-04-2008

Re: Palm Pre Update Info

No too long I would say, I would strongly advise doing this over WiFi however.
New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Please use plain text.
Bronze Advisor
iPhonedandphoned
Posts: 101
Registered: ‎26-08-2009

Re: Palm Pre Update Info

I've tried to download, about 20 times today, it bombing out every time. Is this normal?
Please use plain text.
Gold Contributor
hank_scorpio
Posts: 87
Registered: ‎27-10-2009

Re: Palm Pre Update Info

Don't have wifi, I think I had enough on the 1gb limit to download it, should have done.

Well downloaded using 3g, all installed.
Please use plain text.
Gold Contributor
hank_scorpio
Posts: 87
Registered: ‎27-10-2009

Re: Palm Pre Update Info

Full list of everything updated

http://kb.palm.com/wps/portal/kb/common/article/22767_en.html#131

You can now have a message ringtone YAY
Please use plain text.
Bronze Advisor
iPhonedandphoned
Posts: 101
Registered: ‎26-08-2009

Re: Palm Pre Update Info

Couldn't download yesterday, and , today, it is not showing as available. Still on the Old OS.
Please use plain text.
Gold Contributor
hank_scorpio
Posts: 87
Registered: ‎27-10-2009

Re: Palm Pre Update Info

Perhaps contact Palm Support?

Worked fine for me. I was able to do a bit of downloading when I went to a friends house and got about 1/3 the way through on wifi.

When I got home I continued the rest on 3G and it downloaded in about 30 minutes.


The update does tell you that it will attempt to download it over a few days when your connection and phone is idle. Perhaps turn off bluetooth and other things and just leave it downloading?


Can't really offer anything else other than it worked fine for me.
Please use plain text.
Bronze Advisor
iPhonedandphoned
Posts: 101
Registered: ‎26-08-2009

Re: Palm Pre Update Info

Downloaded on 3G.
Please use plain text.