O2.ie

[jrabarbour]

Hi guys,

I am trying to order an iPhone 4S 16GB White online at the moment.

I keep getting an error when i get to the page in the cart that asks me what bill tariff I want to continue on.

In any case it gives me an error (See attached below)

I really don't want to miss the phone when it's finally in stock.

Phone sales have none inb  stock and also strangely 1909 keeps ringing out...???

Thanks.

[O2_Daryll Community Manager]

Let me check with the online shop guys....

[O2_Daryll Community Manager]

Actually can you reset your cache right now and try again?

[jrabarbour]

Thanks Daryll...

@O2IrelandShop are looking in to this on the Twitter box machine too.

Don't want you guys to be double working on this!

Cheers.

[O2_Daryll Community Manager]

It would have been them that I pass this too cheers.

[jrabarbour]

Excellent

Multi fauceted support structure - Like it! 

Browser cache clear didn't work =C

Will let you know what heppens when the twitterers get back to me.

Thanks

[O2_Daryll Community Manager]

I will actually be following up with you once it has been looked at.

[jrabarbour]

Any update?

They seem to be out of stock now again...

iPhone 4s White 16GB is what I'm after, so a black or 32gB etc etc is no good unfortunately. =C

[O2_Lisa Community Manager]

No it is still been investigated, once we have an update we will post back.

[jrabarbour]

thanks Lisa!

[jrabarbour]

Still no answer for me on this guys...???

I have also tried (just now)to buy a "Black" iPhone 4S 16GB which is currently in stock to no avail as per below.

Unfortunatley I don't have time to call / trapse into retail stores every day to check stock.

*****

If it helps here are some extra details:

€0 balance on my account - Pre approved Gold upgrade - Recently signed up to O2 All in 250 on an 18M contract as O2 contacted me to offer me a new contract. (They said it wouldn't affect my upgrade)

Using different machines / browsers / internet connection and even tried from different locations and still get similar results.

Mac / Win 7 PC / Safari / Chrome / Clontarf / Terenure / Mobile BB / Fixed line BB

So can only presume there's a confict with my a/c or your online store.

*****

[O2_Daryll Community Manager]

I am not sure if Lisa updated the right people but I am doing so now. Thank you for coming back to me.

[O2_ContactMods]

Hi, can you pm your login details, thanks.

[jrabarbour]

PM sent.

[O2_Lisa Community Manager]

Thank you.

[jrabarbour]

HI Guys,

No answer yet...?

Also can I change back my password for my  login details?

Still having the smae problems ordering a phone online today... .. .

[Sheenamurph Platinum Expert]

Sorry for the delay, this is being investigated by the online shop team, we're checking for an update on this for you.

[jrabarbour]

Hi Guys,

I appreciate your busy and you have handed this over to the Online Store team...

but, I haven't heard back form you now in nearly two weeks and it's been 4 weeks since I initially posted the problem.

I am changing back my password also as I haven't been advised if you have / have not already logged in with my details to try and replicate the error at this stage.

[O2_Lisa Community Manager]

Can you bear with me jrabarbour not change your password just yet thanks.

[jrabarbour]

Yes Lisa I can.

Regards,

Jamie.

[O2_ContactMods]

Could you try purchasing another phone and see if it allows you get passed this stage.

[jrabarbour]

Tried again just now.

Same error.

THis time i'vce given you the url i land on with the error: https://www.o2online.ie/webapp/wcs/stores/servlet/OrderPrepare?catEntryId_1=206528&orderItemId=18728...

Have replaced my mobile number with ########## and a/c no. with ????????? in the url though.

[O2_Colette Moderator]

Thanks jrabarbour, as soon as we have an update we will be back to you. Sorry for any inconvenience that has been caused by this

[jrabarbour]

Still no update???

[Sheenamurph Platinum Expert]

Actually, we just got word that it should be okay now, can you clear your cookies and cache and give it a try?