O2.ie

[ShelleyMc]

yes have checked all folders and its said folders empty!!!

[O2_Daryll Community Manager]

It looks like it is down again at the moment you will need to wait for it to come back online.

[KSm]

Hi,

I see the following from your FAQ...

How can I let people know my new email address?

You can set up an automated message from o2.ie email to inform anyone emailing you that your email address has changed. This will be available until Wednesday 21 March

Can you provide instructions on how this is done?

Thanks,

[Arm Gold Expert]

Login to email

Go to Options

Go to Vacation message

Hit enable

Put the start day as to day

Put the end date to March 22

Put "1" into the Number of days between replies to repeat senders box

Put Email address change into the Subject box

Enter a text in the box informing people of your new email address

Something like... I will no longer be contactable on this email address, please send future emails to xxx@xxx.com

Hit save changes

[ste15]

Hi, this is my first post and its only because I am seriously let down by this. I have used my email account for a long time and I have been an o2 customer since my first phone over ten years ago. I am sure there is another way. Why dont o2 simply redirect all email addresses to hotmail or gmail? If somebody types in joebloggs@o2.ie, they are instantly redirected and logged into hotmail. Hotmail then get access to all o2 customers who will be viewing all of there adverts and o2 maintains a service for there customers without incurring the costs of running there own email service.

[Thrashattack]

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O2_Daryll wrote:

What I will do is have a word but that is the best I can do right now, I can't promise anything.

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Thats fair enough.  Thanks.

[O2_Laura Moderator]

Hi ste15, I have moved your post to this thread for you. What you have suggested is not possible I'm afraid.

[sineadfrawley]

HI,
all of my emails are gone, from all of my folders. PLease dear god tell me why this has happened?

Thanks,

Sinead

[O2_Laura Moderator]

Hi Sinead, there are some intermittent issues with the service but they will come back again for you.

[sr1]

Any idea when we might be able to access e-mails? I have tried whenever I can over the past number of months but most of the time cannot view. Even when I can see some e-mails I get an error message when I try to open them or delete them. I keep getting notifications that I have exceeded my quota, but obviously this is going to happen when I cannot delete. I just need to be able to access my older mails in particular as I have been using this as my main address.

Thanks

Sinead

[O2_Fiona Moderator]

Hiya, unfortunately we have been experiencing intermittent issues with the email service. The service will be closed with effect from the 21st of March. We are working to stabilise the site so that users will be access their emails and move them prior to the closing date. Unfortunately I don't have an exact date because of the intermittent issues but you should be able to access these soon. Can you try to access also from another browser?

[jbckk]

Only 1 question - I currenty receive my O2 mobile phone bills via my O2 e-mail address ... I have other e-mail addresses so amn't worried about losing this one ... but what about receiving my phone bills?  Will O2 start posting them out to me again?  Or do I need to contact them and change my e-mail address for receiving phone bills?

Thanx ....

[O2_Lisa Community Manager]

Hi
Yes if you pm your new email address I will update this for you.

[catsrule]

i have to agree, its an outrage that o2 are terminating this service. i would urge o2 to set up an automatic redirection service for all their customers at once. i am at this moment considering changing provider because of this.

[jaf299]

The disgraceful way this was handled leaves me breathless. Does o2 not want customers? I have a second email address, and have set up another one, but I know there is mail in my o2 mailbox that I will never see. Probably too late to deal with now anyway. When my conrtact is up, I am gone.

Joe

[Sheenamurph Platinum Expert]

The emails are intermittently available on O2.ie, so I would advise checking back occasionally and when you can access them, simply forward the important emails to your new address.

[helen]

I set up a new gmail account and selcted the import mail from O2. Only half of my emails have come accross and now there is no emails in my O2 email account. What can i do to get the rest of them or are they gone. 

[Sheenamurph Platinum Expert]

They're not gone, just the service is intermittent right now. It should be back soon and then Gmail will resume importing the emails.

[gg69]

I am trying to set up a hotmail account and transfer across my O2 emails, however it tells me that Gmail doesn't recognise the O2 pop server "mail.O2.ie"  port 110.

What am I doing wrong?????

[Sheenamurph Platinum Expert]

Change the incoming server to pop3.o2.ie or outgoing server to smtp.o2.ie

[Ryamma]

What about people who have their email address printed out on thousands of business cards, that they have paid for? What about people who have paid to have their O2 email address advertised on their vans/cars? It's a disgrace. Wouldn't blame everyone who will be changing provider, I know I am.

[p201055r]

I agree wholeheartedly, Ryamma, but while I fully understand the points you have made, those of us who have voiced criticisms in this forum in the past have either been edited, threatened with having threads closed down or simply ignored.

The people who act as moderators or administrators are powerless to do anything except trot out the mantra which the PR people have penned for them and hope the current wave of disgruntlement will pass over with minimum impact on them. They espouse company policy and there is no greater God than that.

Your human reactions are entirely subordinate to the corporate primacy of o2.

Clearly, the potential discomfort of a mere 16000 o2.ie e-mail users has no impact on the organisation, so no matter how heart-felt your observation, expect nothing as a result - it don't work that way 'round here!

The only thing o2 understands is public censure (or potential censure) or loss of custom.

I've said it before here - complain to the Telecommunications Regulator - it is only organisations and people of that standing which o2 acknowledges as having a valid point of view.

[O2_Daryll Community Manager]

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Ryamma wrote:
What about people who have their email address printed out on thousands of business cards, that they have paid for? What about people who have paid to have their O2 email address advertised on their vans/cars? It's a disgrace. Wouldn't blame everyone who will be changing provider, I know I am.

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I am very sorry about this Ryamma but the situation is unavoidable. I wish I could offer a solution to this but there isn't one.

[p201055r]

I disagree, O2_daryll - all of this was avoidable

- had o2 pursued a policy of real customer care, being up-front and honest with its customers, not the aspirational and ultimately meaningless waffle we have been subjected to plus the backsliding manner leading to the demise of o2 mail;

- had o2 maintained its mail servers, which as a mail provider it was obliged to do, and had o2 not allowed them degrade to the point of obsolesence;

- had o2 maintained its side of the contract with its paying customers - to provide a mail service in return for our money.

There is a solution - it is only too obvious to those of us affected by corporate primacy in this case.

And, I note with alarm that moderators/administrators are now pinning the "tips to us help you" box to their inputs.

Sorry - no-one at o2 has helped me on any point at any stage of this debacle.

My initial post on 31 Jan hasn't been solved (to my satisfaction at any rate), just made worse.

Can someone enlighten me as to how if I need to PM (I assume that's Private Message) a moderator and if my PM hasn't been "requested" by the moderator (Please note that unrequested PM's will not be responded to) what possible use clicking on the "Send a PM to a Mod" button can be?

[jazb]

I think it's a joke that you are ending the email service. I've used the service for several years and all my email is conducted through it. I've spent hours over the past week moving and changing email addresses. I'll be moving all my business from o2. This has caused me a huge amount of inconvenience!!!