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Silver Newbie
dinkydo
Posts: 3
Registered: ‎06-12-2011
Accepted Solution

Can't send or receive picture messages

Hi, I have a Sony Ericsson Experia Arc-S phone which I have recently-ish bought on O2, I can access the interet on the phhone but am unable to send or receive picture messages, I have downloaded the link a few times and accepted the settings fof picture messages but still cannot send or receive them.

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O2_MichelleF
Posts: 3,222
Kudos: 1,500
Solutions: 148
Registered: ‎20-08-2010

Re: Can't send or receive picture messag

I've set up the picture messaging on my side on your account just allow about an hour or two for it to activate then retry for me.
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Silver Newbie
dinkydo
Posts: 3
Registered: ‎06-12-2011

Re: Can't send or receive picture messag

Ok, thanks Michelle.

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Silver Newbie
dinkydo
Posts: 3
Registered: ‎06-12-2011

Re: Can't send or receive picture messag

Hi Michelle, just to let you know that worked, thanks for your help.

 

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Bronze Newbie
Laura91
Posts: 1
Registered: ‎26-11-2010

Re: Can't send or receive picture messag

Hi,

 

I'm having the some problem I can't send or receive pictures messages on my Nokia N8, can you help please?!

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Platinum Expert
Bj2011
Posts: 6,488
Registered: ‎16-10-2010

Re: Can't send or receive picture messag

Does Internet work on the phone?
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Bronze Newbie
FeargalD
Posts: 2
Registered: ‎01-05-2012

Re: Can't send or receive picture messag

I have the same problem.  Internet works fine but the picture messages cannot be sent or received....can you work your magic on my account too ?

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O2_Lisa
Posts: 28,454
Topics: 84
Kudos: 11,217
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Registered: ‎20-10-2010

Re: Can't send or receive picture messag

Hi

Can you power off your phone for 20 minutes, then test your mms about 13:00.
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Bronze Newbie
FeargalD
Posts: 2
Registered: ‎01-05-2012

Re: Can't send or receive picture messag

Will do

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Silver Newbie
SkehanO
Posts: 3
Registered: ‎28-09-2010

Re: Can't send or receive picture messages

Hello,

 

have the same problem for the past couple of months with my Sony Ericsson Xperia Arc. I've spoken to at least five people in O2 shops (including two Gurus) as well as someone on Twitter and on the O2 Forum. They've all said the problem was fixed but a few hours later it's back the same as it was. If I try and send a picture message it says Queued for Sending and if I try to download a message that has been sent to me it says Download Unsuccessful. What can I do? I've recently spoken to a manager in Mary Street and he wanted to send the phone away for a week and give me a crappy Nokia in its place - he also asked me to back up all the info on my phone! I'm not happy with this as this is not my problem - O2 have dropped the ball here and it seems I am the only one being inconvenienced! Your help would be greatly appreciated!

 

Thanks,

 

Oliver

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O2_MichelleMc
Posts: 9,268
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Registered: ‎29-07-2010

Re: Can't send or receive picture messages

Hi Oliver,

Sorry to hear of the issues you're having with the mms.

Have you received the phone back yet from repair? Is the issue fixed?


Have they given you a sim card replacement at any time during the trips to the stores?
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Silver Newbie
SkehanO
Posts: 3
Registered: ‎28-09-2010

Re: Can't send or receive picture messages

Hi Michelle,

 

I didn't give it to them for repair yet - very reluctant to do so as I need it (and in particular the ability to send and receive picture messages for work) and I really want the issue resolved without having to send away the phone. Yes, they gave me a SIM card replacement in the O2 shop on Grafton Street nearly two months ago. That seemed to work initially but then it all went wrong again.

 

Thanks,

 

Oliver

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O2_MichelleMc
Posts: 9,268
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Registered: ‎29-07-2010

Re: Can't send or receive picture messages

If it goes wrong again after the sim replacement then it could be an issue in the phone causing it to stop working. Once the account is set up here from our end there is nothing else we can do here I'm afraid.

The phone will have to be sent away for repair again.

I understand you are not happy with the phone offered for replacement to use while it's being repaired but this is all the store can give
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Silver Newbie
SkehanO
Posts: 3
Registered: ‎28-09-2010

Re: Can't send or receive picture messages

That's very disappointing! As soon as my 18-month contract is up with O2 I'll be off... Hard to believe the customer is the one who loses out in all of this?!?

 

Thanks for your help!

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O2_MichelleMc
Posts: 9,268
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Registered: ‎29-07-2010

Re: Can't send or receive picture messages

I can understand why you feel this way. I'm sorry I can't offer you any help with this query
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Silver Newbie
dobriener
Posts: 2
Registered: ‎18-09-2011

Re: Can't send or receive picture messag

My sony xperia wont send or receive mms also my bluetooth is not working, i moved from vodafone over a week ago and have had nothing only problems since, my phone worked fine before that

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Silver Newbie
dobriener
Posts: 2
Registered: ‎18-09-2011

Re: Can't send or receive picture messag

If sony xperia play mms and bluetooth is not sorted by tomorrow noon I am porting back to vodafone, I moved to o2 because of the win back campagin they offer you 20 euro every month when you top up by 20, but its a load of crap like the o2 network, very disapointed, rubbish

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O2_Daryll
Posts: 34,994
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Registered: ‎23-04-2008

Re: Can't send or receive picture messag

Is this the same phone you were using on Vodafone?
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Bronze Newbie
happy-sat
Posts: 4
Registered: ‎05-02-2013

Re: Can't send or receive picture messag

Hi sorry if I am highjacking somebodys elses thread,as I cant find how to start a new topic.I recently received a new phone from Hong Kong, as a gift from my daughter.When I try to download the latest software needed from O2 site..I get the following message ....

Sending of settings has failed

MMS Phone no OTA support, this caused error code ERR_OTA_006

 

The phone is .. Manufacturer Specifications
General

  • CPU: MTK6252
  • 2G: GSM 850/900/1800/1900MHz
  • Waterproof: IP67 (submersible up to 1 meter under water)
  • Shock Resistant
  • 0.3 Megapixel Rear Camera
  • Bluetooth
  • Battery Size + Life: 1400mAH
  • Usage Time: 4.5 Hours
  • Battery standby: 320 Hours
  • Languages: French, Spanish, Portuguese, Italian, Czech, Finnish

Display

  • Display size: 2.2 Inch
  • Display resolution: 176x220
  • Non Touchscreen Display


Memory

  • Internal: 64MB
  • Micro SD card up to 32GB


Media Formats:

  • Video: MP4, 3GP, AVI
  • Audio: MP3
  • Picture: JPG, BMP, GIF


Ports

  • 2x SIM card slot - GSM
  • Micro SD card slot

Any ideas how I can manually update same.

 

Cheers and thanks in advance for any help or feed back .

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Bronze Newbie
happy-sat
Posts: 4
Registered: ‎05-02-2013

Re: Can't send or receive picture messag

http://download.chinavasion.com/download/CVVB-M294-N1.pdf

 

The above is the manual..which is very basic .

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O2_Lisa
Posts: 28,454
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Registered: ‎20-10-2010

Re: Can't send or receive picture messag

What type of phone is it?
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Bronze Newbie
happy-sat
Posts: 4
Registered: ‎05-02-2013

Re: Can't send or receive picture messag

Lisa all it says on the box is CVVB-M294.Here is a link to pictures and info on same. http://www.worldofelectronics.ie/Rugged_Waterproof_Mobile_Phone_2_2_Inch_Display_p/cvvb-m294-n1.htm

Cheers and thanks for reply.
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O2_Lisa
Posts: 28,454
Topics: 84
Kudos: 11,217
Solutions: 1,192
Registered: ‎20-10-2010

Re: Can't send or receive picture messag

Ok

Can you check the settings on the phone and change them all to O2 settings.

These are usually found under:

- Settings
- Wireless & networks
- Mobile networks
- Access Point Names

Name: O2.ie Internet
APN: internet
Proxy: leave blank
Port: leave blank
Username: blank
Password: blank
Server: blank
MMSC: http://mmsc.mms.o2.ie:8002
MMS Proxy: 62.40.32.40
MMS Port : 8080
MMS Protocol : WAP 2.0
MCC : 272
MNC : 02
Authentication Type : PAP
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Bronze Newbie
happy-sat
Posts: 4
Registered: ‎05-02-2013

Re: Can't send or receive picture messag

Thanks Lisa.I have typed out all the info you gave me,and will pass it onto a more knowledgeable friend,that will have more experience of sorting these settings for me.Thank you for your help and feedback,and will let you know the outcome after the weekend.
Cheers
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