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If you're having issues accessing the Internet on your phone or sending picture messages you may need to update the settings on your phone.
We've provided general instructions below but you can find specific instructions for your phone in the Phone Support Centre.
If updating the settings doesn't work click here to view our troubleshooting article.
Blackberry users can't enter their settings manually but you can click here for help.
These are usually found under:
User name: leave blank
Password: leave blank
Proxy server/URL: leave blank
Proxy port: Leave blank