Three.ie is currently unavailable

As Three and O2 are coming together, Three.ie will be offline for 13 hours from 6p.m. on Sunday March 1st. We're carrying out maintenance during the evening/night to create as little disruption as possible. Sorry for the inconvenience - we'll be up and running again shortly.


If you are looking to pre-register your interest in the HTC One M9,click here

For the Samsung S6 pre-registration,click here

I want to pay a bill

Why not use our freephone number 1913 and choose the option for billing and payments

I need to check whether I am due an upgrade

Dial 1913 and follow the option for upgrades

Where can I request a PUK code

It's 1913 and follow the option for technical support

Prepay customer?

I want to get my prepay balance

Prepay customers can check their balance by dialling 1745 and the call button

I need to buy/top up my credit

If you have a top up voucher you can apply it by calling 1744

Other queries

If you have an urgent query, please contact our team on Facebook, Twitter, or Boards.ie.This will be available until 10PM this evening.

Three.ie is currently unavailable

Three.ie is currently unavailable

As Three and O2 are coming together, Three.ie will be offline for 13 hours from 6p.m. on Sunday March 1st. We're carrying out maintenance during the evening/night to create as little disruption as possible. Sorry for the inconvenience - we'll be up and running again shortly.


If you are looking to pre-register your interest in the HTC One M9,click here

For the Samsung S6 pre-registration,click here

I want to pay a bill

Why not use our freephone number 1913 and choose the option for billing and payments

I need to check whether I am due an upgrade

Dial 1913 and follow the option for upgrades

Where can I request a PUK code

It's 1913 and follow the option for technical support

Prepay customer?

I want to get my prepay balance

Prepay customers can check their balance by dialling 1745 and the call button

I need to buy/top up my credit

If you have a top up voucher you can apply it by calling 1744

Other queries

If you have an urgent query, please contact our team on Facebook, Twitter, or Boards.ie.This will be available until 10PM this evening.

Reply
Bronze Newbie
Posts: 5
Registered: ‎03-10-2012
0 Thanks Given

Got a new HTC One V - and no internet connection

Trying to set up the internet on the phone and its not working.

 

Mobile network is turned on and under the icon it say disconnected because service is not available.

 

Also on top left there is the icon of (!)

 

Can you help me turn it on ?

Posts: 9,331
Topics: 13
Kudos: 4,591
Solutions: 444
Registered: ‎29-07-2010
0 Thanks Given

Re: Got a new HTC One V - and no internet connecti

Can you check the settings in this link to see if they match

http://community.o2online.ie/t5/Help-Support/What-are-the-O2-Mobile-Internet-settings/ta-p/519247
New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Bronze Newbie
Posts: 5
Registered: ‎03-10-2012
0 Thanks Given

Re: Got a new HTC One V - and no internet connecti

Yes I've entered the below and still no luck.. on the bottom of the handset screen there is an option APN Type and not set is selected, I have also changed this to internet and not working

 

Name: O2.ie Internet
APN: internet
Proxy: leave blank
Port: leave blank
Username: blank
Password: blank
Server: blank
MMS Proxy: 62.40.32.40
MMS Port : 8080
MMS Protocol : WAP 2.0
MCC : 272
MNC : 02
Authentication Type : PAP
Posts: 9,331
Topics: 13
Kudos: 4,591
Solutions: 444
Registered: ‎29-07-2010
0 Thanks Given

Re: Got a new HTC One V - and no internet connecti

Can you change the apn type to internet & mms if that option is available
New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Bronze Newbie
Posts: 5
Registered: ‎03-10-2012
0 Thanks Given

Re: Got a new HTC One V - and no internet connecti

Hi, I changed that setting and still no luck connecting to the internet.

 

I can connect to Wifi.....but not to the o2 internet

Posts: 28,956
Topics: 61
Kudos: 11,322
Solutions: 1,213
Registered: ‎20-10-2010
0 Thanks Given

Re: Got a new HTC One V - and no internet connecti

Did you check the settings to ensure they are all correct? Did the internet work on your previous phone? What error do you get when you try to connect to the internet? Did you power off the phone after you changed the settings?
Bronze Newbie
Posts: 5
Registered: ‎03-10-2012
0 Thanks Given

Re: Got a new HTC One V - and no internet connecti

yes to all of the above except I didn't have the internet on previous phone

Posts: 28,956
Topics: 61
Kudos: 11,322
Solutions: 1,213
Registered: ‎20-10-2010
0 Thanks Given

Re: Got a new HTC One V - and no internet connecti

Ok I have made some changes to your account. Can you power off your phone in 5 minutes just for 5 minutes then test the internet.
Bronze Newbie
Posts: 5
Registered: ‎03-10-2012
0 Thanks Given

Re: Got a new HTC One V - and no internet connecti

That has worked, thank you for your help

Posts: 28,956
Topics: 61
Kudos: 11,322
Solutions: 1,213
Registered: ‎20-10-2010

Re: Got a new HTC One V - and no internet connecti

Great :smileyhappy:
Three.ie is currently unavailable

Three.ie is currently unavailable

As Three and O2 are coming together, Three.ie will be offline for 13 hours from 6p.m. on Sunday March 1st. We're carrying out maintenance during the evening/night to create as little disruption as possible. Sorry for the inconvenience - we'll be up and running again shortly.


If you are looking to pre-register your interest in the HTC One M9,click here

For the Samsung S6 pre-registration,click here

I want to pay a bill

Why not use our freephone number 1913 and choose the option for billing and payments

I need to check whether I am due an upgrade

Dial 1913 and follow the option for upgrades

Where can I request a PUK code

It's 1913 and follow the option for technical support

Prepay customer?

I want to get my prepay balance

Prepay customers can check their balance by dialling 1745 and the call button

I need to buy/top up my credit

If you have a top up voucher you can apply it by calling 1744

Other queries

If you have an urgent query, please contact our team on Facebook, Twitter, or Boards.ie.This will be available until 10PM this evening.