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Bronze Newbie
SC123456
Posts: 5
Registered: ‎03-10-2012

Got a new HTC One V - and no internet connection

Trying to set up the internet on the phone and its not working.

 

Mobile network is turned on and under the icon it say disconnected because service is not available.

 

Also on top left there is the icon of (!)

 

Can you help me turn it on ?

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O2_MichelleMc
Posts: 9,256
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Registered: ‎29-07-2010

Re: Got a new HTC One V - and no internet connecti

Can you check the settings in this link to see if they match

http://community.o2online.ie/t5/Help-Support/What-are-the-O2-Mobile-Internet-settings/ta-p/519247
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Bronze Newbie
SC123456
Posts: 5
Registered: ‎03-10-2012

Re: Got a new HTC One V - and no internet connecti

Yes I've entered the below and still no luck.. on the bottom of the handset screen there is an option APN Type and not set is selected, I have also changed this to internet and not working

 

Name: O2.ie Internet
APN: internet
Proxy: leave blank
Port: leave blank
Username: blank
Password: blank
Server: blank
MMS Proxy: 62.40.32.40
MMS Port : 8080
MMS Protocol : WAP 2.0
MCC : 272
MNC : 02
Authentication Type : PAP
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O2_MichelleMc
Posts: 9,256
Topics: 19
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Solutions: 438
Registered: ‎29-07-2010

Re: Got a new HTC One V - and no internet connecti

Can you change the apn type to internet & mms if that option is available
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Bronze Newbie
SC123456
Posts: 5
Registered: ‎03-10-2012

Re: Got a new HTC One V - and no internet connecti

Hi, I changed that setting and still no luck connecting to the internet.

 

I can connect to Wifi.....but not to the o2 internet

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O2_Lisa
Posts: 28,040
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Registered: ‎20-10-2010

Re: Got a new HTC One V - and no internet connecti

Did you check the settings to ensure they are all correct? Did the internet work on your previous phone? What error do you get when you try to connect to the internet? Did you power off the phone after you changed the settings?
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Bronze Newbie
SC123456
Posts: 5
Registered: ‎03-10-2012

Re: Got a new HTC One V - and no internet connecti

yes to all of the above except I didn't have the internet on previous phone

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O2_Lisa
Posts: 28,040
Topics: 83
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Registered: ‎20-10-2010

Re: Got a new HTC One V - and no internet connecti

Ok I have made some changes to your account. Can you power off your phone in 5 minutes just for 5 minutes then test the internet.
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Bronze Newbie
SC123456
Posts: 5
Registered: ‎03-10-2012

Re: Got a new HTC One V - and no internet connecti

That has worked, thank you for your help

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O2_Lisa
Posts: 28,040
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Registered: ‎20-10-2010

Re: Got a new HTC One V - and no internet connecti

Great :smileyhappy:
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