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Silver Contributor
Chip17
Posts: 52
Registered: 17-08-2010
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Text

Cannot send text on my iPhone for the last two weeks can you help
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O2_Lisa
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Registered: 20-10-2010

Re: Text

Hi

I have refreshed your settings can you power off your phone for 20 minutes and test it then. If it persists can you try your sim in another phone and see if you can text then.
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Silver Contributor
Chip17
Posts: 52
Registered: 17-08-2010

Re: Text

Hi powerd off phone for 40 mins still no go will try sim later
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O2_Lisa
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Re: Text

Thanks that is the next step if it is still persisting it is more than likely the sim card.Let us know how you get on.
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Silver Contributor
Chip17
Posts: 52
Registered: 17-08-2010

Re: Text

Just a 087 number and text went ok but I text to a 02 number my wife phone didnot work ?
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O2_Lisa
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Re: Text

Did you try the new sim?
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Silver Contributor
Chip17
Posts: 52
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Re: Text

No not yet the problem is tex to my wife 02phone she can receive tex from other phones but not mine?
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O2_Lisa
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Re: Text

Ok so it is this one number only now the issue is with, can you test another O2 number to see if only your wife or all O2, then pm her number and I will send it to our technicians. Still check the sim as it still could be it.
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Silver Contributor
Chip17
Posts: 52
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Re: Text

Test other 02 number worked ok can you send me a email address so I can send wife number thanks
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O2_Lisa
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Re: Text

[ Edited ]

Just send a send with it Chip17, click on the blue box in my signature. Also try the sim as we have to rule that out first.

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Silver Contributor
Chip17
Posts: 52
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Re: Text

Tryed sim in another phone text still not receive on wife phone have pm wife number to you hope you got it?
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O2_Daryll
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Re: Text

No we have not got it. Can you send the PM now please?
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Silver Contributor
Chip17
Posts: 52
Registered: 17-08-2010

Re: Text

Have sent pm now hope you get it?
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O2_Daryll
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Re: Text

Sorry I still don't have it. How are you sending it?
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Silver Contributor
Chip17
Posts: 52
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Re: Text

Can you send a email to send it to
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O2_Daryll
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Re: Text

Send it here

http://community.o2online.ie/t5/notes/privatenotespage/tab/compose/note-to-user-id/32611
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Community Manager
O2_ContactMods
Posts: 132
Registered: 10-08-2010

Re: Text

Before I go into this further can you check to see if she has block it set up?

http://www.o2online.ie/o2/help/article.php?aid=3634
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Silver Contributor
Chip17
Posts: 52
Registered: 17-08-2010

Re: Text

Have done all this still won't receive text
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O2_Daryll
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Re: Text

Ok thanks.
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O2_Daryll
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Re: Text

Your ref number is 1388219
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Silver Contributor
Chip17
Posts: 52
Registered: 17-08-2010

Re: Text

What I do with ref number?
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O2_Daryll
Posts: 29,933
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Re: Text

Nothing, That is for us
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Silver Contributor
Chip17
Posts: 52
Registered: 17-08-2010

Re: Text

Just wondering if there any update on text receive thanke
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O2_Lisa
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Re: Text

Hi

Our technicians have investigated this, they tracked the text that went from your wife's phone you are having issues with and they advised it delivered successfully so there is no issue on the network Chip17.
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Silver Contributor
Chip17
Posts: 52
Registered: 17-08-2010

Re: Text

Dose mean I can text to my wife and she will receive them
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