General

[Chip17]

Cannot send text on my iPhone for the last two weeks can you help

[O2_Lisa Community Manager]

Hi

I have refreshed your settings can you power off your phone for 20 minutes and test it then. If it persists can you try your sim in another phone and see if you can text then.

[Chip17]

Hi powerd off phone for 40 mins still no go will try sim later

[O2_Lisa Community Manager]

Thanks that is the next step if it is still persisting it is more than likely the sim card.Let us know how you get on.

[Chip17]

Just a 087 number and text went ok but I text to a 02 number my wife phone didnot work ?

[O2_Lisa Community Manager]

Did you try the new sim?

[Chip17]

No not yet the problem is tex to my wife 02phone she can receive tex from other phones but not mine?

[O2_Lisa Community Manager]

Ok so it is this one number only now the issue is with, can you test another O2 number to see if only your wife or all O2, then pm her number and I will send it to our technicians. Still check the sim as it still could be it.

[Chip17]

Test other 02 number worked ok can you send me a email address so I can send wife number thanks

[O2_Lisa Community Manager]

Just send a send with it Chip17, click on the blue box in my signature. Also try the sim as we have to rule that out first.

[Chip17]

Tryed sim in another phone text still not receive on wife phone have pm wife number to you hope you got it?

[O2_Daryll Community Manager]

No we have not got it. Can you send the PM now please?

[Chip17]

Have sent pm now hope you get it?

[O2_Daryll Community Manager]

Sorry I still don't have it. How are you sending it?

[Chip17]

Can you send a email to send it to

[O2_Daryll Community Manager]

Send it here

http://community.o2online.ie/t5/notes/privatenotespage/tab/compose/note-to-user-id/32611

[O2_ContactMods]

Before I go into this further can you check to see if she has block it set up?

http://www.o2online.ie/o2/help/article.php?aid=3634

[Chip17]

Have done all this still won't receive text

[O2_Daryll Community Manager]

Ok thanks.

[O2_Daryll Community Manager]

Your ref number is 1388219

[Chip17]

What I do with ref number?

[O2_Daryll Community Manager]

Nothing, That is for us

[Chip17]

Just wondering if there any update on text receive thanke

[O2_Lisa Community Manager]

Hi

Our technicians have investigated this, they tracked the text that went from your wife's phone you are having issues with and they advised it delivered successfully so there is no issue on the network Chip17.

[Chip17]

Dose mean I can text to my wife and she will receive them