02-03-2012 04:59 PM
I bought a samsung galaxy ace last Wednesday as a prepay upgrade and was told I was entitled to €50 free call credit. I have tried to claim this online a few times but I keep getting the same error message telling me that an error has occurred and to try again later. Can you look into this error please and register me for the call credit?
11-03-2012 11:15 PM
I topped up by 20 euro as asked on 2/3/12 but when I checked my upgrade credit balance remaining it's telling me that 10 euro has expired. How has that happened? I don't think the registration went through on your side because I finally managed to register it online tonight.
12-03-2012 08:08 PM
Now it is telling me that I am not entitled to any bonus credit evev though last night it said I had 40 euro left. I tried to reregister my phone but won't let me do it. Please O2 can you look into this? I am a loyal customer and getting bit fed up with it now.