Data Protection Act [ Edited ]

[awhelan]

I had a case where a non account holder went into a 02 store in Athlone with my bill and was given a printed copy of my calls

I've got the brush off from 02 and a standard no interest rehearsed reply from 

is there any one in 02 who can at least pretend to be interested, or are 02 above the data protection act or are they covering up as its an 02 store that caused the problem.

[O2_Colette Moderator]

Hi There,

I will do my best to help... Can you send me a Private Messag by clicking on the link below. In this PM if you could give me details such as you full name, mobile number and the store in which you had this encounter.

Many thanks
Colette

[awhelan]

Hi Collette,

Thanks for your reply, here is the correspondance:

PLEASE REFER TO FORUM RULES WHEN POSTING INFORMATION LIKE THIS

[O2_MichelleMc Community Manager]

Please send us a pm with the details. Select the blue box in my signature to do this 

[awhelan]

Please do not post private mails on the publin forum as per foruim rules

[awhelan]

at least someone takes me serious

Thank you for your further email.

In relation to your email could you confirm to the best of your knowledge
that your  wife was not set up to be a contact as an authorised person or
that you gave consent for your wife to access your account.

If you did not we would require the following information to give this
matter further consideration:

- your account number,
- your  mobile number,
- contact details of the shop in question
- a copy of call logs that your wife received

Once we receive this information we will examine the matter in more detail.

Yours Sincerely

Office of the Data Protection Commissioner
Canal House
Station Road
Portarlington
Co. Laois

Ph: 057 868 4800
E: info@dataprotection.ie
www.dataprotection.ie

[O2_Colette Moderator]

My colleague Hilda called you yesterday and advised she was looking into this further for you. I can assure you we are taking this matter seriously and we will be in contact with you once we have an update on this.

PLEASE REFER TO FORUM RULES WHEN POSTING INFORMATION AS ABOVE

[awhelan]

i'm very angry at this whole mess this has caused unrepairable damage to my marriage and my family life

my wife and i are taking this to the courts, i suggest you tell the 02 store in athlone to get a solicitor.

i dont mind posting emails i've nothing to hide

[O2_Colette Moderator]

If you continue to post these mails, you are breaking the forum rules and we will have to remove you from using this service. Please refrain from doing this....

As my colleague has advised we are looking into this internally with the management of the store and she will be in contact with you.

I am sorry I cannot be of assistance to you today on this matter

[awhelan]

i'm not asking you for your assistance, it took me to post on the forum to get anyone to take any notice of what i was said, believe me i'm not letting this issue go, i'll be taking great pleasure in getting a legal team, involved

[O2_Colette Moderator]

My Colleague was looking into this for you over the past number of weeks, I can assure you we are not ignoring this and I am sorry if it came across that way. My Colleague will be in contact with you on Monday with an update

[awhelan]

i constanly repeated myself that a print out of my calls was given out to a non account holder, i rang 02 customer support and the idiot on the other side basically said that 02 can do nothing, we all have a lazy **bleep** day but this was the law been broke