23-03-2012 02:40 PM - last edited on 24-03-2012 10:36 AM by O2_Colette
I had a case where a non account holder went into a 02 store in Athlone with my bill and was given a printed copy of my calls
I've got the brush off from 02 and a standard no interest rehearsed reply from
is there any one in 02 who can at least pretend to be interested, or are 02 above the data protection act or are they covering up as its an 02 store that caused the problem.
23-03-2012 02:50 PM
23-03-2012 02:54 PM - last edited on 23-03-2012 03:26 PM by O2_MichelleMc
Thanks for your reply, here is the correspondance:
PLEASE REFER TO FORUM RULES WHEN POSTING INFORMATION LIKE THIS
24-03-2012 10:02 AM
at least someone takes me serious
Thank you for your further email.
In relation to your email could you confirm to the best of your knowledge
that your wife was not set up to be a contact as an authorised person or
that you gave consent for your wife to access your account.
If you did not we would require the following information to give this
matter further consideration:
- your account number,
- your mobile number,
- contact details of the shop in question
- a copy of call logs that your wife received
Once we receive this information we will examine the matter in more detail.
Office of the Data Protection Commissioner
Ph: 057 868 4800
24-03-2012 10:38 AM
24-03-2012 11:16 AM
i'm very angry at this whole mess this has caused unrepairable damage to my marriage and my family life
my wife and i are taking this to the courts, i suggest you tell the 02 store in athlone to get a solicitor.
i dont mind posting emails i've nothing to hide
24-03-2012 11:36 AM
24-03-2012 12:07 PM
i'm not asking you for your assistance, it took me to post on the forum to get anyone to take any notice of what i was said, believe me i'm not letting this issue go, i'll be taking great pleasure in getting a legal team, involved
24-03-2012 12:15 PM
24-03-2012 01:07 PM
i constanly repeated myself that a print out of my calls was given out to a non account holder, i rang 02 customer support and the idiot on the other side basically said that 02 can do nothing, we all have a lazy **bleep** day but this was the law been broke