Reply
Gold Newbie
Karen31
Posts: 12
Registered: ‎16-06-2011

can't register hotshot or access my account

I bought the o2 hotshot before Christmas on prepay and couldn't register it on xmas morning, when I went back to the shop wit it they said there is an error with registration at the minute and I'd have to go on bill pay to have internet access immediately and it should be resolved in the new year. However it still won't let me resister the number and today I received a text sayin my bill is 22 Euro and its available in my account. But I have no access to my account as I have not been able to register! Its very frustrating as I only signed up last week so I'm wondering how the bill can be so much for one week or am I paying ahead? Its my first time on billpay so if anyone can shed any light on this for me I'd be grateful, thanks!
Posted from SonyEricsson ST15i
Please use plain text.
O2_MichelleMc
Posts: 9,256
Topics: 19
Kudos: 4,566
Solutions: 438
Registered: ‎29-07-2010

Re: can't register hotshot or access my account

Can you PM the broadband number please and tell me what error you get when you try to register?
New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Please use plain text.
Gold Newbie
Karen31
Posts: 12
Registered: ‎16-06-2011

Re: can't register hotshot or access my account

i tried to PM you there but it says pms are not enabled? do i have to add you as a friend first or how do i do this please?

thanks for the reply.

 

Please use plain text.
Gold Newbie
Karen31
Posts: 12
Registered: ‎16-06-2011

Re: can't register hotshot or access my account

sorry i see it acctually sent there to the O2_contactmods thanks!
Please use plain text.
O2_MichelleMc
Posts: 9,256
Topics: 19
Kudos: 4,566
Solutions: 438
Registered: ‎29-07-2010

Re: can't register hotshot or access my account

Thanks Karen
New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Please use plain text.
Gold Newbie
Karen31
Posts: 12
Registered: ‎16-06-2011

Re: can't register hotshot or access my account

thanks, hopefully you will be able to help me out with this :smileyhappy:
Please use plain text.
Gold Newbie
Karen31
Posts: 12
Registered: ‎16-06-2011

Re: can't register hotshot or access my account

Did you manage to have a look at that at all?
Posted from SonyEricsson ST15i
Please use plain text.
Gold Newbie
Karen31
Posts: 12
Registered: ‎16-06-2011

Re: can't register hotshot or access my account

still having no luck with this!

i tried registering with a new email address as you suggested in PM but then it told me that the number was already registered! would the guy in the shop have registered it when i bought it? but if thats the case how do i know my password? I reset the password and tried to login again but it keeps telling me the password is incorrect and it locks my account after only three attempts despite telling me you have 5 attempts! this is the same as what was happening on xmas day and the guy in the shop said it was an o2 error that should be fixed in the new year?

 

I just really want to be able to access my account so i can find out what i am being billed for. and i need to be able to monitor the usage with having a teenager in the house.

thanks

Please use plain text.
O2_Lisa
Posts: 28,024
Topics: 83
Kudos: 11,022
Solutions: 1,172
Registered: ‎20-10-2010

Re: can't register hotshot or access my account

I will reply to your pm Karen31 I will reset your password again here now. one moment.
Please use plain text.
Gold Newbie
Karen31
Posts: 12
Registered: ‎16-06-2011

Re: can't register hotshot or access my account

thanks i PM'd back there.

 

Please use plain text.
Gold Newbie
Karen31
Posts: 12
Registered: ‎16-06-2011

Re: can't register hotshot or access my account

I got a pm on Tuesday saying that this problem was logged with the technical team and they would contact me about it but still no word from them. Any chance you could check it out for me?
Posted from SonyEricsson ST15i
Please use plain text.
O2_MichelleMc
Posts: 9,256
Topics: 19
Kudos: 4,566
Solutions: 438
Registered: ‎29-07-2010

Re: can't register hotshot or access my account

It's still under investigation, they can take 5 working days. You will be contacted as soon as we have an update on it
New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Please use plain text.
Gold Newbie
Karen31
Posts: 12
Registered: ‎16-06-2011

Re: can't register hotshot or access my account

Oh ok thanks.
Posted from SonyEricsson ST15i
Please use plain text.
Gold Newbie
Karen31
Posts: 12
Registered: ‎16-06-2011

Re: can't register hotshot or access my account

Hi, I got a PM saying my password had been reset and to try login with that but its still not working.

its still saying login unsuccessful due to incorrect details. But i'm putting in the number and the new password?

Driving me mad now as I just want to be able to see my bill.

 

Please use plain text.
O2_MichelleMc
Posts: 9,256
Topics: 19
Kudos: 4,566
Solutions: 438
Registered: ‎29-07-2010

Re: can't register hotshot or access my account

Can you put the email address as the username with the new password please and let me know if that works
New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Please use plain text.
Gold Newbie
Karen31
Posts: 12
Registered: ‎16-06-2011

Re: can't register hotshot or access my account

Just tried that, its not working either.
Posted from SonyEricsson ST15i
Please use plain text.
O2_Lisa
Posts: 28,024
Topics: 83
Kudos: 11,022
Solutions: 1,172
Registered: ‎20-10-2010

Re: can't register hotshot or access my account

Can you try your mobile number with the new password? What error are you getting?
Please use plain text.
Gold Newbie
Karen31
Posts: 12
Registered: ‎16-06-2011

Re: can't register hotshot or access my account

No that won't work it says incorrect details but I'm definitely putting in the right details
Posted from HTC A510e
Please use plain text.
O2_Daryll
Posts: 34,994
Topics: 584
Kudos: 8,781
Solutions: 1,032
Registered: ‎23-04-2008

Re: can't register hotshot or access my account

I just sent another PM with the latest update.
New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Please use plain text.