Broadband and 3G Coverage.

[Ereios]

Hi all i was just wondering if someone with a better understanding of how the O2 Modems and Broadband works could help me with a problem  i seem to be having.

At the moment when i open the O2 program and i look at the Red and green arrow's (which i'm assuming is the upload and download speeds) i see the download speeds reading at 2Mps that's all fine and well except for the fact that i'm trying to install a minor update for a game (36mb) and my download speed is about 70kpbs with absolutely nothing else chewing through the bandwitdh. I think i may have a wrong understanding about how the download speed on the program and the one i'm seeing on are connected but just incase i am right i would like to know if there is a reason that it's this slow. 

This isn't the first time its happened either, it has happened over 3 different brand of modems where it says different things on both the program and the thing that is actually updating or downloading. 

[O2_Fiona Moderator]

Hiya, on your connection manager screen can you see if you are connected to GPRS, WCDMA, UMTS. If you go to settings on the connection manager you will be able to seleCt a network type. The preferred network is WCDMA.

[O2_Fiona Moderator]

Hiya, on your connection manager screen can you see if you are connected to GPRS, WCDMA, UMTS. If you go to settings on the connection manager you will be able to seleCt a network type. The preferred network is WCDMA.

[Ereios]

it says HSPA, its always been on WCDMA preferred, the time i was asked to change i wasn't actually getting a connection at all, Also it does say WCDMA but as soon as i connect it just changes to HSPA

[O2_Fiona Moderator]

Can you let me know roughly what location you are in using the broadband and I will check for issues here?

[Ereios]

Its in Donegal, around the gweedore area

[O2_Fiona Moderator]

Thanks, I'm just checking this area and unfortunately you are not guaranteed a 3g signal here. There are no planned improvements works for this site either in the near future so unfortuantely I cannot provide a resolution to improve speeds.

[O2_Fiona Moderator]

Thanks, I'm just checking this area and unfortunately you are not guaranteed a 3g signal here. There are no planned improvements works for this site either in the near future so unfortuantely I cannot provide a resolution to improve speeds.

[Ereios]

Actually i do get a 3g signal here pretty much all the time and the broadband works amazingly well for everything else, Loads videos quite quickly, decent ping in games and through skype and such but it's just the downloading, that is the only problem

[O2_Fiona Moderator]

I see you say it is the same on all modems you have tried which means it does relate to coverage in the area. If you like we can send you a new sim if you woudl like to test this?

[Ereios]

I can test it sure, i just recently got a new sim when i got my most recent modem as the previous one was several years old, this current sim is roughly about 5 months old.

[O2_Laura Moderator]

I have ordered a replacement sim to be sent to you Ereios. Can you contact us when you receive it so we can activate it for you? Hopefully this will make an improvement for you.