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Gold Newbie
Mushrooms
Posts: 3
Registered: ‎13-12-2010

Cannot connect mobile modem

Unable to connect - when entered pin getting message device has been disconnected or is unavailable. I have connect to different UBS port, restarted pc, uninstalled and reinstalled and no change. What I can do next??
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O2_Lisa
Posts: 28,453
Topics: 84
Kudos: 11,217
Solutions: 1,192
Registered: ‎20-10-2010

Re: Cannot connect mobile modem

Hi Mushrooms,

Has this ever connected for you? What Modem are you using? You will see this information on the back of the Modem.
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Gold Newbie
Mushrooms
Posts: 3
Registered: ‎13-12-2010

Re: Cannot connect mobile modem

Yes I use it everyday only this morning it's not working. The modem is Huawei model e270
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O2_Lisa
Posts: 28,453
Topics: 84
Kudos: 11,217
Solutions: 1,192
Registered: ‎20-10-2010

Re: Cannot connect mobile modem

Is there a flashing light on the modem?
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Gold Newbie
Mushrooms
Posts: 3
Registered: ‎13-12-2010

Re: Cannot connect mobile modem

its up and running now. it connected then disconneted and i was getting error 633, so i shut down pc and restarted and all seems ok now.

but the answer to your question yes the light was flashing on the modem

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O2_Lisa
Posts: 28,453
Topics: 84
Kudos: 11,217
Solutions: 1,192
Registered: ‎20-10-2010

Re: Cannot connect mobile modem

Ok perfect, if it is back up and running great.

If you encounter issues going forward let us know.
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