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Gold Newbie
Mushrooms
Posts: 3
Registered: ‎13-12-2010

Cannot connect mobile modem

Unable to connect - when entered pin getting message device has been disconnected or is unavailable. I have connect to different UBS port, restarted pc, uninstalled and reinstalled and no change. What I can do next??
Posted from Apple iPhone
O2_Lisa
Posts: 28,700
Topics: 84
Kudos: 11,270
Solutions: 1,202
Registered: ‎20-10-2010

Re: Cannot connect mobile modem

Hi Mushrooms,

Has this ever connected for you? What Modem are you using? You will see this information on the back of the Modem.
Gold Newbie
Mushrooms
Posts: 3
Registered: ‎13-12-2010

Re: Cannot connect mobile modem

Yes I use it everyday only this morning it's not working. The modem is Huawei model e270
Posted from Apple iPhone
O2_Lisa
Posts: 28,700
Topics: 84
Kudos: 11,270
Solutions: 1,202
Registered: ‎20-10-2010

Re: Cannot connect mobile modem

Is there a flashing light on the modem?
Gold Newbie
Mushrooms
Posts: 3
Registered: ‎13-12-2010

Re: Cannot connect mobile modem

its up and running now. it connected then disconneted and i was getting error 633, so i shut down pc and restarted and all seems ok now.

but the answer to your question yes the light was flashing on the modem

O2_Lisa
Posts: 28,700
Topics: 84
Kudos: 11,270
Solutions: 1,202
Registered: ‎20-10-2010

Re: Cannot connect mobile modem

Ok perfect, if it is back up and running great.

If you encounter issues going forward let us know.