O2.ie is currently unavailable

O2.ie is currently undergoing scheduled maintenance and will be unavailable from from 05:00 AM until 05:30 AM On Wensday 22nd October.While the upgrades are taking place during the evening / night to ensure as little disruption as possible, we nonetheless apologise for any inconvenience caused.


What do I do now?

Bill pay customer?

Prepay customer? (Mobile or Broadband)


I want to check my bill usage or get my current balance

Bill customers can just press *111# and the call button on your handset to show how many units you've used, or *101# and the call button for your unbilled amount.

I want to pay a bill

Why not use our freephone number 1909 (1850 601909 from a landline) and choose option 1

I need to check whether I am due an upgrade

Dial 1909 and follow options 2 and then 4 for this

Where can I request a PUK code

It's 1909 and follow options 2 , 2 and 2 again

I want to get my prepay balance

Prepay customers can check their balance by dialling *100# and the call button.

I need to buy/top up my credit

If you have a top up voucher you can apply it by calling 1741 (1850 601741 from a landline).

Other queries

If you have an urgent query, please use the Web Chat function on this page and one of our agents will endeavour to assist you.

This service is available from 7am to 10:30pm Monday to Saturday and until 10pm on Sundays

O2 Money Customer?

You can still login here


O2.ie is currently unavailable

O2.ie is currently unavailable

O2.ie is currently undergoing scheduled maintenance and will be unavailable from from 05:00 AM until 05:30 AM On Wensday 22nd October.While the upgrades are taking place during the evening / night to ensure as little disruption as possible, we nonetheless apologise for any inconvenience caused.


What do I do now?

Bill pay customer?

Prepay customer? (Mobile or Broadband)


I want to check my bill usage or get my current balance

Bill customers can just press *111# and the call button on your handset to show how many units you've used, or *101# and the call button for your unbilled amount.

I want to pay a bill

Why not use our freephone number 1909 (1850 601909 from a landline) and choose option 1

I need to check whether I am due an upgrade

Dial 1909 and follow options 2 and then 4 for this

Where can I request a PUK code

It's 1909 and follow options 2 , 2 and 2 again

I want to get my prepay balance

Prepay customers can check their balance by dialling *100# and the call button.

I need to buy/top up my credit

If you have a top up voucher you can apply it by calling 1741 (1850 601741 from a landline).

Other queries

If you have an urgent query, please use the Web Chat function on this page and one of our agents will endeavour to assist you.

This service is available from 7am to 10:30pm Monday to Saturday and until 10pm on Sundays

O2 Money Customer?

You can still login here


Reply
Bronze Contributor
laylab
Posts: 9
Registered: ‎05-03-2010

stolen phone... what next?

Hi my iPhone was stolen last night

ONe of your agents Ronan kindly blocked the phone for me.

 

I want to know what I need to do next? How will it affect my bill status?

Also from what I know the insurance claim process can take awhile. Is it possible for me to get a new phone online with an upgrade? I really need tp get a replacement phone as soon as possible.

 

Thanks

Layka

Please use plain text.
O2_Lisa
Posts: 28,024
Topics: 83
Kudos: 11,025
Solutions: 1,172
Registered: ‎20-10-2010

Re: stolen phone... what next?

Hi Layka,

As you only got an upgrade last April, you have no upgrade on your account.

You would have to buy one sim free or use a replacement old phone you may have. You can use your own number all you need to do is get a sim replacement in any O2 Store.

If you are making a claim through your insurance go here www.phonecover.ie
Please use plain text.
Bronze Newbie
stolen
Posts: 1
Registered: ‎01-04-2011

Re: stolen phone... what next?

hi my daughters phone has just been stolen at a grad party and she needs it blocked as soon as possible please could u help!!

Please use plain text.
O2_Daryll
Posts: 34,994
Topics: 584
Kudos: 8,781
Solutions: 1,032
Registered: ‎23-04-2008

Re: stolen phone... what next?

Has she contacted customer care to have the account blocked?

If you can get her to post her I will have her account details and will be able to place a block on the phone.
New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Please use plain text.


O2.ie is currently unavailable

O2.ie is currently unavailable

O2.ie is currently undergoing scheduled maintenance and will be unavailable from from 05:00 AM until 05:30 AM On Wensday 22nd October.While the upgrades are taking place during the evening / night to ensure as little disruption as possible, we nonetheless apologise for any inconvenience caused.


What do I do now?

Bill pay customer?

Prepay customer? (Mobile or Broadband)


I want to check my bill usage or get my current balance

Bill customers can just press *111# and the call button on your handset to show how many units you've used, or *101# and the call button for your unbilled amount.

I want to pay a bill

Why not use our freephone number 1909 (1850 601909 from a landline) and choose option 1

I need to check whether I am due an upgrade

Dial 1909 and follow options 2 and then 4 for this

Where can I request a PUK code

It's 1909 and follow options 2 , 2 and 2 again

I want to get my prepay balance

Prepay customers can check their balance by dialling *100# and the call button.

I need to buy/top up my credit

If you have a top up voucher you can apply it by calling 1741 (1850 601741 from a landline).

Other queries

If you have an urgent query, please use the Web Chat function on this page and one of our agents will endeavour to assist you.

This service is available from 7am to 10:30pm Monday to Saturday and until 10pm on Sundays

O2 Money Customer?

You can still login here