Billpay

[igiggles]

Hi there,

I currently have the iPhone 4 on the O2 Advance 350 & 2GB Data plan. I am looking to use my silver upgrade on the Samsung Galaxy S II on the online store. However I am presented with new plans and cannot choose to keep my current one. I would like to replicate the plan I currently have but don't see a way of doing it through the store.

I was reading another post here that said that for an extra 15 euro a month you can get a 5GB Data add on with the All in 250. So that would total to 55.65 a month with 250 calls and texts and 5 GB of data, would this work? If so, how do I do that through the store?

Thanks

[Bj2011 · Accepted solution]

To keep your existing plan you have to upgrade instore.

[igiggles]

Thanks! That's good too know! Just out of curiosity, does anyone know if the above setup (all In 250 + 5gb add on) is possible at 55 a month?

[O2_Fiona Moderator]

HI, if you go for the All in 250 on an 18 month contract and add 5GB this would cost 55.89 per month.

[igiggles]

That's great, thanks! I decided to go with that plan for the sake of the extra data. I didn't see the option to add the data though when placing the order, could you point me to to where i can add it to my plan? Thanks again.

[O2_Fiona Moderator]

Hi, if you can contact us on receipt of your new phone we can add the extra data when the pan has been updated.

[igiggles]

Hi, 

It appears as though my plan has changed over. Could you add the extra data to my plan now please?

Thanks!

[O2_Alison Moderator]

Hi igiggles, that has been added now.

[igiggles]

Excellent, thank you!

[O2_Alison Moderator]

No problem!

[igiggles]

Hi,

I was able to see my new data total on the iPhone, but when I switched to the Galaxy S2 the 'My O2' app isn't showing my data. And using *111# is telling me I have 0 MB left? Could you confirm that everything is ok with my account and why I can't see the data in the 'My O2' app?

Thanks.

[O2_MichelleMc Community Manager]

When the change was made, the data allowance expired yesterday. I will add on an allowance for you now.

How much data do you need, we have 150mb, 700mb, 2gb or 5gb add ons available with your price plan

[igiggles]

Well I'm supposed to get 150MB with the plan and I requested 5gb on top for a total of 55 a month. Why did that disappear altogether? Will I be charged for the data usage between my request and yesterday?

[O2_MichelleMc Community Manager]

I checked the acocunt and there is no data charges incurred, if any show up later for todays usage, I will of course credit it back, the system removed the add ons as you cannot have both the 150mb and the 5gb shared data, I can add 5gb on it's own to the plan if you want?

[igiggles]

Yeah, that's perfect thanks. So in future I will have 5GB data a month with my plan for a total of 55 euro? Sorry to be going on like a broken record, just want to make sure

[O2_MichelleMc Community Manager]

Yes going forward you have 5gb of data per month to use, if after a few months, you are not using this amount and would like to lower it to the 2gb just let us know

[igiggles]

Thats great, thanks