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Newbie
carlamcd
Posts: 2
Registered: ‎12-01-2012

Phone cut off

I have been cut off and can't even ring O2 to sort it out. Apparently my bank cancelled my direct debit and they don't know what happened! I then got a text from O2 that said my last bill that I missed and my most recent one will be both due on 25th of jan so I though I could pay it in full on the 25th!. But this morning I am cut off.
O2_Sheena
Posts: 15,082
Topics: 131
Kudos: 7,313
Solutions: 1,331
Registered: ‎07-04-2010

Re: Phone cut off

Because the direct debit was turned off you'll need to pay manually. You can pay online using a laser/credit card, or in a Post Office for cash etc. I've resumed the account so just restart your phone but if you're going to be late with the payments, make sure to let us know so we can intervene with the system on your behalf.
Newbie
carlamcd
Posts: 2
Registered: ‎12-01-2012

Re: Phone cut off

Thank you. Do I need a new form from u to reinstate my dd
O2_Sheena
Posts: 15,082
Topics: 131
Kudos: 7,313
Solutions: 1,331
Registered: ‎07-04-2010

Re: Phone cut off

We can set it up for you, just click the below link to send us a PM with the details.