Billpay

[Rockabill]

When I log in to my account to pay my bill on line, I'm asked for my credit card details, but the web address line has the https: and padlock symbol crossed through. There is a message towards the bottom of the page saying "this is a secure site". How does the account holder know the site is secure?

[Bj2011]

Https means its a secure site.

[Rockabill]

https: and padlock symbol crossed out (strike out) in red! Does this mean it's secure?

[Bj2011]

For example:
If you go to google.ie you'll see http in the address bar.
If you go to banking365.com you'll see it has https in the address bar.

The "s" means it's secure.

[O2_Laura Moderator]

Hi Rockabill, the pages with sensitive information are definitely secure.

[Rockabill]

OK, so 's' means secure and 's' with a strike through in red means not secure? I still need to find a way of securely paying my account online.

[Bj2011]

The O2 site is secure once you've logged in.
There are other payment options if you don't trust the site.

[Rockabill]

O2_Laura, other than you say so, how does the account holder know? It would be normal (when baking online, using Paypal, Sage Pay) when entering confidential information to be directed to a page which displays the start of the address with htpps: and the padlock symbol shown in the 'locked' position. Why do o2 not follow the same format?

[O2_Laura Moderator]

What browser are you using Rockabill?

[Rockabill]

Google Chrome

[Raz Gold Expert]

Maybe certain parts are not secure ie the advertisements etc. Or perhaps the security certificate has expired.

Click the lock and see the info dialogue box - that should explain why the padlock is crossed out.

If your not 100% happy use another method, I'd be the same. If 'banking365.com' showed a red padlock I'd be furious - never mind looking for an 's'

[O2_Laura Moderator]

I just checked it on Internet Explorer and there is no padlock there.

[Rockabill · Accepted solution]

OK. Not sure if it is just my PC and Security Software. When I login to o2 and go to Web Text and then got to 'My Account Home' I get the https with strike through. When I login and go straight to 'My Account Home' then https: with no strike through and closed padlock! That works for me.

[Arm Gold Expert]

Hey 

Just a couple of points on this.

The "S" is HTTPS may stand for secure but just because it says it in the address bar does not mean your connection is secure. There are several factors that determine whether it is secure or not.

The OP raises some valid points. On the My O2 landing page there is an ad for a free prepay phone which is not encrypted and this is causing the issues they describe above. Even if you navigate to a secure point of the site, Chrome continues to report issues with the O2 site. 

By all accounts when this warning is showing you should not use the site to transmit sensitive data.

Generally people would not continue using a site if they saw a warning like this appear. It is "trust" of O2 that compels people to continue to use the site even with these warnings. There could be a legitimate issue with the O2 site in the future and because you "trust" O2 and continue to use the site your data could be intercepted. 

There should not be any content in the My O2 area that will cause these warnings so it should be removed. It is advertisement so is serving no purpose but to confuse people. 

This is the warning that comes up so you can see why it confuses people:

The site uses SSL, but Google Chrome has detected either high-risk insecure content on the page or problems with the site’s certificate. Don’t enter sensitive information on this page. Invalid certificate or other serious https issues could indicate that someone is attempting to tamper with your connection to the site.

[Sheenamurph Platinum Expert · Accepted solution]

A good point, the perception of it being insecure could be off-putting for many. I'll mention this to the online team and see if we can do this differently.

[dar_1]

i was goin to change to three but i have decided to stay with o2 i have read up on three and looks like its disaster after disaster with them ive tried to sign up for the Apple iPhone 3GS 8GB Refurbished with the all in 250 12 month for €45.74 ive entered all details but at the confirmation point it says cannot be precessed please try again later can u set this up for me please? also would it be possible to pick it up from a shop?

also ive tried to go into the link for introduce friends for 2 days can you tell me if there is any offers thank you

[Sheenamurph Platinum Expert]

Dar_1, can you stop posting the same question in different threads that are not connected to you?

[Rockabill]

Arm,

Yours is a good post and reflects my concerns. o2's opening page warns of fraud alerts and I would not enter credit details onto any site which was idicating it was not secure, even if their is a perception of it being a "trustworthy site". Thanks for your post.