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Bronze Advisor
Navamuel
Posts: 135
Registered: ‎11-08-2008

Is Vat included on MyO2 Unbilled Usage ?

Hi

 

Yesterday received an unsolicited txt from 57495 with a link, stupid me I clicked on it by mistake and got a couple of txt saying I had subscribed to a premium service, now I see I have €9.78  pending in my account, in the proccess of sending an email requesting a refund but would like to know if the €9.78 is incluing VAT or not? So can request exact refund.

 

Also going to include Comreg on my email and would like to include O2.ie on my email, can you please provide me with an email address.

 

Or any other advice will be helpful.

 

Thanks

O2_MichelleMc
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Re: Is Vat included on MyO2 Unbilled Usage ?

[ Edited ]

The company for  57495 is showing here as not a subscription service. The company is called Mobile Nobo.

 

There would be no need to include O2 in the mAil to comreg, it would be best to include the company Mobile Nobo instead.

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Bronze Advisor
Navamuel
Posts: 135
Registered: ‎11-08-2008

Re: Is Vat included on MyO2 Unbilled Usage ?

Hi MichelleMc

 

I won't include O2, I found the company on the Comreg website.So have the mail drafted just need to know if the €9.78 pending includes VAT??

 

Looking at txt received as shown below it's a subscription service. Do you know if they can they add users to a subscription service by just clicking on a link? I thought it had to be done by a txt back.

 

Removed link just in case.

 

Thanks

 

IMG_1218.PNG

O2_MichelleMc
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Re: Is Vat included on MyO2 Unbilled Usage ?

I'm not sure of the policy if they can subscribe users from a link. Comreg will be able to tell you if this is possible.

 

Hopefully they will get this sorted for you

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Bronze Advisor
Navamuel
Posts: 135
Registered: ‎11-08-2008

Re: Is Vat included on MyO2 Unbilled Usage ?

 

Thanks, What about the VAT on the pending charges?   Is it including or excluding?

O2_MichelleMc
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Re: Is Vat included on MyO2 Unbilled Usage ?

It's excluding vat

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Bronze Advisor
Navamuel
Posts: 135
Registered: ‎11-08-2008

Re: Is Vat included on MyO2 Unbilled Usage ?

Hi

 

Some update on the above, as mention I got charge €12 for the subscription service, after contacting the company I received notification that the messages shown above (on screenshot) were all free and some even Start with Free SMS so enquire about why I was charge €12. They said that those messages were free but they also sent another 6 messages, below you can see some info about them, like times and actual txt.

 

My problem is the 6 txt messages shown with €2 each I never received them on my phone but O2 did charge me for them as deliver, my question now is why was I charge for those messages if I never got them, also what happened to those messages that never got deliver.

 

 

 

Send SMS with confirmations log (last 3 days are not shown):

Date

Cost

Message

Link

Stat

Fri Dec 23 19:47 2011

0

Use link to continue: http://wapimo.com/?i=f1GcUHOzwf&c=#IPX_PASSCODE#

Success

  

Fri Dec 23 19:53 2011

0

Free SMS You subscribed to the Mobilenobo competition! 18+ only. Helpline 016972802. Cost is 6 SMS's x €2,€12 per week. To unsubscribe text stop to 57495

Success

  

Fri Dec 23 19:53 2011

2,00

Congratulations! We will let you know if you are the winner http://wapimo.com/?p=tokens

Success

  

Fri Dec 23 19:53 2011

2,00

Answer the question & win prizes!!! http://wapimo.com/?p=tokens

Success

  

Fri Dec 23 19:53 2011

2,00

Enter the link in the next SMS http://wapimo.com/?p=tokens

Success

  

Fri Dec 23 19:53 2011

2,00

Answer the questions and win cool prizes! http://wapimo.com/?p=tokens

Success

  

Fri Dec 23 19:53 2011

2,00

Use the link to win prizes in the Competition. http://wapimo.com/?p=tokens

Success

  

Fri Dec 23 19:53 2011

2,00

Access link to the competition. http://wapimo.com/?p=tokens

Success

  

Fri Dec 23 19:53 2011

0

Free SMS: You have been successfully unsubscribed from MobileNobo service. Info: MobileNobo.

Success

  

Total cost: 12,00

   

 

 

 Thanks

 

 

O2_Sheena
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Re: Is Vat included on MyO2 Unbilled Usage ?

Sometimes the companies would send the messages as picture messages or service messages, which your phone may not be set up to receive.

Any credits or questions on those services would need to be directed at the companies themselves, as they are not connected to O2.

You can get details on them at phonesmart.ie
Bronze Advisor
Navamuel
Posts: 135
Registered: ‎11-08-2008

Re: Is Vat included on MyO2 Unbilled Usage ?

Hi

 

The phone I have is the Iphone 4, so I should be able to receive pictures as I already received them before,

 

I was already on contact with them, they said "As indicated, 6 Premium messages were sent, and according to the operator, received on your device." but not they were not received on my device at all, as the screenshot above shows all messages I reeived from them, if the messages were sent and not received, why was I charge for them, the charge to my account is done by O2 not that company and O2 will pay the company the €12.

 

Can you please get the relevant team to check what happen with those messages?

 

Thanks

O2_Sheena
Posts: 15,082
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Re: Is Vat included on MyO2 Unbilled Usage ?

When they say 'received on your device' they mean that the message passed through the servers and arrived at your device. It is impossible to tell whether the message actually displayed on the phone or not.

Can you try sending an MMS to yourself to check that they do work now?
Bronze Advisor
Navamuel
Posts: 135
Registered: ‎11-08-2008

Re: Is Vat included on MyO2 Unbilled Usage ?

Hi

 

Just tested and was abloe to send myself a Picture and also got another O2 customer to send me 1, both worked and were received. So I don't think the picture is the problem, any other ideas on were those messages went??

O2_Sheena
Posts: 15,082
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Re: Is Vat included on MyO2 Unbilled Usage ?

You could check with the company as to which format they send their messages as. This was an agreement between you and that company, so we are not in a position to credit you for these.
Bronze Advisor
Navamuel
Posts: 135
Registered: ‎11-08-2008

Re: Is Vat included on MyO2 Unbilled Usage ?

Hi

 

Just got confirmation  "All messages we send are plain text" I'm not looking for a refund from you, I already got it from them, my question is what happend with those messages you charge me as deliver but never got deliver to my phone. If plain txt they should had arrived but to me looks like they fail some place before they got to my phone.

 

Any ideas what happen with them?

O2_Lisa
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Re: Is Vat included on MyO2 Unbilled Usage ?

In this case Navamuel you do have to contact the company that send you these texts, I understand you say they come in plan text.
Bronze Advisor
Navamuel
Posts: 135
Registered: ‎11-08-2008

Re: Is Vat included on MyO2 Unbilled Usage ?

 

Hi, already contacted them and they asked me to contact O2 and now you asking me to contact them.

O2_Lisa
Posts: 28,712
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Re: Is Vat included on MyO2 Unbilled Usage ?

Did you receive any texts from the above company how many did you receive?
Bronze Advisor
Navamuel
Posts: 135
Registered: ‎11-08-2008

Re: Is Vat included on MyO2 Unbilled Usage ?

 

I only received the txt that have the cost as €0 on the post above (also screenshot of messages included), none of the others with cost €2 arrived.

O2_Lisa
Posts: 28,712
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Re: Is Vat included on MyO2 Unbilled Usage ?

I have now emailed this request to support@mobilenobo.com to get an update as soon as i do I will post back.
Bronze Advisor
Navamuel
Posts: 135
Registered: ‎11-08-2008

Re: Is Vat included on MyO2 Unbilled Usage ?

Hi Lisa

 

I have a long email with them, if you want I can forward it to you, just send me the email address.

O2_Lisa
Posts: 28,712
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Re: Is Vat included on MyO2 Unbilled Usage ?

I will wait for their response first then if I need more details you can send it on.
Bronze Advisor
Navamuel
Posts: 135
Registered: ‎11-08-2008

Re: Is Vat included on MyO2 Unbilled Usage ?

Hi Lisa

 

Any feedback on your enquire with mobilenobo on the undelivered text that I was charged for?

O2_Daryll
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Re: Is Vat included on MyO2 Unbilled Usage ?

She will be in after lunch, I will ask her to follow up with you.
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Bronze Advisor
Navamuel
Posts: 135
Registered: ‎11-08-2008

Re: Is Vat included on MyO2 Unbilled Usage ?

 

Hi Daryll, Lisa

 

Any updates or replies from them?

 

Thanks

O2_Lisa
Posts: 28,712
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Re: Is Vat included on MyO2 Unbilled Usage ?

Hi I have got the information I will now email it to your email address any other queries you have to contact the company.
Bronze Advisor
Navamuel
Posts: 135
Registered: ‎11-08-2008

Re: Is Vat included on MyO2 Unbilled Usage ?

Hi Lisa

 

thanks for the info, it doesn't help much, the information is similar to what I already got from them but with a few more details, No point for me to contact them again as I already did and they gave me the info pasted above and said I should contact O2 as the messages on their show show as send and deliver but as mention before the €2 messages never arrived on my phone. What I needed to know is what actually happen with them if they were never deliver to me but was charge.

 

I will pass the information to comreg to investigate further.

 

Thanks