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Gold Newbie
ItsMe
Posts: 6
Registered: ‎24-11-2010

Cannot send sms

I changed over to billpay on friday and got the email yesterday to say that it was now transferred and to switch my phone off and back on. I did this and was unable to send sms all day yesterday (only to o2 customers). So i called o2 last night and she sent me the sms numebr to enter - 086 800 2000 but i have not got a clue where to enter these details. I have a SE xperia X8 and still cannot send SMS.

THx

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O2_Conor
Posts: 3,023
Topics: 2
Kudos: 1,753
Solutions: 183
Registered: ‎29-07-2010

Re: Cannot send sms

Hi, your text messaging and caller ID remained on the pay as you go settings when you moved over. I have updated these now so if you power your phone off and on you should be straight back up and running. Sorry for any inconvenience caused.
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Gold Newbie
ItsMe
Posts: 6
Registered: ‎24-11-2010

Re: Cannot send sms

Thanks for the assistance but still no luck :smileysad:

 

Maybe i need to change the SMS number? But i dont know how to get to that option on this phone - Xperia x8

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O2_Lisa
Posts: 27,832
Topics: 83
Kudos: 10,920
Solutions: 1,164
Registered: ‎20-10-2010

Re: Cannot send sms

Thanks

Can you check here for the sms number go to settings, then wireless controls, then mobile networks then sms centre it should be +353868002000
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