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Silver Newbie
volvoc70
Posts: 8
Registered: ‎15-09-2010

Cannot Send or Receive Pictures on iphone 4s

I cannot send or receive pictures on my new iphone 4s - my previous phone was a Motorola L7i and I believe the imode service for this phone was removed

 

How do I set up my new phone to send and receive picture messages

O2_Lisa
Posts: 28,727
Topics: 84
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Registered: ‎20-10-2010

Re: Cannot Send or Receive Pictures on iphone 4s

Hi

I have refreshed your settings, can you power off your phone for 20 minutes then test your picture messages about 15:10.
Silver Newbie
volvoc70
Posts: 8
Registered: ‎15-09-2010

Re: Cannot Send or Receive Pictures on iphone 4s

Still cannot send or receive photos after turning phone off for 20 minutes and waiting until after 15.10

Platinum Expert
Bj2011
Posts: 6,488
Registered: ‎16-10-2010

Re: Cannot Send or Receive Pictures on iphone 4s

Check your settings are correct below
http://www.o2online.ie/o2/help/article.php?aid=3618
Posted from Apple iPhone
Silver Newbie
volvoc70
Posts: 8
Registered: ‎15-09-2010

Re: Cannot Send or Receive Pictures on iphone 4s

All setting are correct per the link you provided - but still no joy

Platinum Expert
Bj2011
Posts: 6,488
Registered: ‎16-10-2010

Re: Cannot Send or Receive Pictures on iphone 4s

And Mobile Data and MMS are turned on in the settings?
Posted from Apple iPhone
Silver Newbie
volvoc70
Posts: 8
Registered: ‎15-09-2010

Re: Cannot Send or Receive Pictures on iphone 4s

Yes both are on

O2_Lisa
Posts: 28,727
Topics: 84
Kudos: 11,290
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Registered: ‎20-10-2010

Re: Cannot Send or Receive Pictures on iphone 4s

Were you able to use them on the previous phone?
Silver Newbie
volvoc70
Posts: 8
Registered: ‎15-09-2010

Re: Cannot Send or Receive Pictures on iphone 4s

Originally I could send and receive Picture on my old phone - but got a message from O2 maybe a year or more ago saying that i-mode would no longer be supported for the phone and since then have not been able to use this functionality. 

 

When a picture message was sent to my old phone I would get a message with a link to log onto to view the message with a password.

O2_Lisa
Posts: 28,727
Topics: 84
Kudos: 11,290
Solutions: 1,204
Registered: ‎20-10-2010

Re: Cannot Send or Receive Pictures on iphone 4s

Ok can you try another sim in your phone to test it. Have you a micros sim? Did you get a new one with the phone, as you sim seems to be from 2001
Silver Newbie
volvoc70
Posts: 8
Registered: ‎15-09-2010

Re: Cannot Send or Receive Pictures on iphone 4s

I dont have another SIM and did not get a new one with the phone - the phone shop cut the original sim to fit in the phone and yes it is probably from 2001

O2_Lisa
Posts: 28,727
Topics: 84
Kudos: 11,290
Solutions: 1,204
Registered: ‎20-10-2010

Re: Cannot Send or Receive Pictures on iphone 4s

Ok a sim replacement is free, I can post you one or you can call to any O2 Store to get one.Then we can test this.
Silver Newbie
volvoc70
Posts: 8
Registered: ‎15-09-2010

Re: Cannot Send or Receive Pictures on iphone 4s

[ Edited ]

ok - what about all the number that I have saved on my sim

sure post one anyway to:

 

 

Thanks

O2_Lisa
Posts: 28,727
Topics: 84
Kudos: 11,290
Solutions: 1,204
Registered: ‎20-10-2010

Re: Cannot Send or Receive Pictures on iphone 4s

Thanks, I have posted that. You need to save your contacts to your phone.