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Silver Newbie
Posts: 2
Registered: ‎07-04-2011
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Unlocking my iphone

I recently had my iPhone unlocked and received a message from o2 saying my next step was to plug the phone into iTunes with a SIM card that had not previously been used in the phone. I duke so and the phone synced. And so I thought the phone was then unlocked. I'm now in Canada and went to purchase a new SIM card today when the guy put a SIM card in my phone it said it was not unlocked! Where can I go from here as my laptop is back in Ireland.
Community Manager
Posts: 610
Registered: ‎08-08-2010
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Re: Unlocking my iphone

Hi,

 

When you synced the Iphone to your Itunes account with the other sim card was it a sim card from another network? 


Silver Newbie
Posts: 2
Registered: ‎07-04-2011
0 Thanks Given

Re: Unlocking my iphone

No, it was another o2 SIM card.
Community Manager
Posts: 610
Registered: ‎08-08-2010
0 Thanks Given

Re: Unlocking my iphone

Hi, In order to unlock the iphone, once the unlock has been loaded to Itunes you need to put in a different network sim card into the phone & connect it to your itunes account. 

This will unlock the phone.